“It isn’t the changes that do you in, it’s the transitions.” -William Bridges The Great Resignation, the Great Reset, the war in Ukraine, and even runaway inflation aren’t the entire story. There is an even [...]
Taxi companies could have created a ride scheduling and payment app. They didn’t. There are a number of reasons why it didn’t happen, but the biggest reason was reluctance to challenge the status quo. The same goes [...]
Hope, we’ve been told, is not a plan or strategy. It is wishful thinking that cannot be measured. You can’t hold people accountable for failing to deliver on hope. Hope is, also, exactly what we [...]
The world is in the messy middle of transformational change, and it sucks. The middle of every change – under the best of circumstances – can create anxiety, frustration, and insecurity. It feels like being [...]
Even if the COVID-19 crisis has thrown your organization into crisis, you continue to feel its impact. The important lessons on maintaining connection, productivity, and engagement will continue for months and years. In the meantime, [...]
Uncertainty and upheaval empower the voices of change, and a drumbeat for a new kind of leadership is emerging. By at least some indications, leaders are listening. A report released by McKinsey & Company says that 78 percent [...]
Disruption and change are everywhere, and you may be thinking that the old rules of business no longer apply. On top of that, the news media and at least one – and probably all – [...]
Your work as a leader – where you invest your energy and resources – must evolve and grow to ensure continued success in a world defined by uncertainty, upheaval, and change. This isn’t about your [...]
One outcome of the COVID-19 virus is that more and more companies are asking people to work from home. We don’t know the exact number, but approximately 26 million people were working remotely before the [...]
You aren't in business to lose customers. The reality is, however, that the customer isn’t always right and not every customer is right for you. There are times when getting rid of a customer can [...]
Peter Drucker is credited with saying, “Culture eats strategy for breakfast.” No one knows for sure if he actually said that, but it fits perfectly with my experience. The culture always wins. I wrote in [...]
A Baby Boomer leader recently lamented in a workshop that it felt as if keeping employees happy had replaced keeping customers happy as a company priority. There were a few jokes that this was the [...]
We all want things to be better in our business. But for things to be better, they have to be different. And for things to be different, they have to change. Most of the leaders [...]
Creating a collaborative, customer-focused team is simple – at least it’s supposed to be. Theoretically, all you need is establish a vision; goals and performance standards based on your agreements; resource allocation; training; and clear [...]
Corporate CEOs aren’t paid to solve the worlds’ problems, protect communities, or look out for the long-term well-being of employees or suppliers. Milton Friedman told us that in 1970. Anything you do to protect the [...]
