Randy’s Blog

/Randy’s Blog/
13 08, 2017

The Power of Appreciation to Transform Your Culture … and Your Business

By | 2017-08-13T18:18:32+00:00 August 13th, 2017|Tags: , , , , , , , , |0 Comments

What would be different in your operation if you could experience a 170 percent in engagement, a 294 percent increase in innovation, and a 221 percent increase in results? Would that give you a leg up on your competition? Would it transform your culture from “on life support” to “on [...]

8 08, 2017

Don’t Let “Been Around” Become a Code Word for Irrelevant

By | 2017-08-08T01:58:43+00:00 August 8th, 2017|Tags: , , , , , |0 Comments

Forty-plus year old rock bands have something in common with forty-plus year old technology companies – it is easy to assume that their best days are behind them. Don’t let age, past success, or media’s fascination with the latest shiny new object fool you. There is nothing that prevents classic [...]

5 06, 2017

Leaders Don’t Hide from the Disruption

By | 2017-06-05T16:34:07+00:00 June 5th, 2017|Tags: , , , , , , , |0 Comments

The days of sustaining the status quo are gone. You are either continuously changing to engage and excite your marketplace, or you are responding to impending disruption from someone who was innovating while you slept. True leaders are never found cowering in the corner when presented with this challenge. They [...]

23 05, 2017

Think Global Act Local: The Key to Relevant U.S. Jobs in the Future

By | 2017-05-23T17:25:19+00:00 May 23rd, 2017|Tags: , , , , , , , |0 Comments

Think globally. Act locally. The phrase entered the zeitgeist decades ago as a call for individuals and communities to consider the long-term impact of their actions on the environment.  It has since evolved into use by global businesses as a strategy to serve specific markets and a reason to support [...]

15 05, 2017

Successful Change Requires More than an Initial Decision

By | 2017-05-15T13:05:04+00:00 May 15th, 2017|Tags: , , , , |0 Comments

Decisions are a funny thing. You can’t initiate change without them, and yet deciding doesn’t mean that anything will be different. For instance, President Lyndon B. Johnson announced a decision to end U.S. poverty in 1964. There were countless changes, and 50-plus years later, not much is different. The poverty [...]

8 05, 2017

Are People Really Important in Your Culture?

By | 2017-05-08T15:26:05+00:00 May 8th, 2017|Tags: , , |0 Comments

Recently, a client asked for help to understand why it struggles with creating a culture that values and engages people.  In a moment of absolute clarity and candor, a mid-level manager said, “I think we have to be honest. We don’t really care all that much about the people who [...]

24 04, 2017

Disruption: It’s About Way More Than Technology

By | 2017-04-24T16:16:01+00:00 April 24th, 2017|0 Comments

Digital disruption is a BIG deal. It allows organizations to be faster, better, cheaper, and friendlier in every area of their business. It gave us Uber, Lyft, and Airbnb. It makes Amazon a huge winner and every brick and mortar retailer a potential dinosaur. It isn’t your only challenge, however. [...]

16 04, 2017

Using the United Fiasco to Flourish in the Future

By | 2017-04-16T16:27:51+00:00 April 16th, 2017|0 Comments

How many “experts” does it take to offer commentary and advice on a customer service catastrophe? The apparent answer is, “All of them.” This post, however, isn’t about what United Airlines did right or wrong on flight 3411. It is about the lessons you should learn and changes you need [...]