Execution

/Tag:Execution
18 12, 2013

A Result to Remember: It’s Not the Product. It’s the People.

By | 2016-10-29T15:29:37+00:00 December 18th, 2013|Tags: , , , , , , , , , , , , , , , , , |1 Comment

Delivering customer service – at least the way it is practiced in most companies – is easy. The customer asks you for something, and you give it to them. Building a culture that is obsessed with serving customers is hard. Carl Sewell’s family of auto dealerships is at or near the top for sales and service with the brands they represent for one simple reason: They are the best at sustaining a culture that serves customers.

27 11, 2013

The Missing Measure that Drives Culture Change

By | 2016-10-29T15:29:38+00:00 November 27th, 2013|Tags: , , , , , , , , , , , , , , , |0 Comments

Culture change follows behavior and performance change not the other way around. If you buy into that premise, the behavior and performance you expect, enable, measure, reward, and hold people accountable for will become the habits that define the culture. The best organizations have clarity, alignment, and execution across each of these areas. And that leads to the question of “how do you know a change is taking place?”

14 10, 2013

Three Lessons About Leading Change from the Debt Ceiling Chaos

By | 2016-10-29T15:29:38+00:00 October 14th, 2013|Tags: , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

There has to be something we can learn from Washington’s failure to address the debt limit, right? There are three very important lessons about leading change you can take from the chaos over approving the federal budget and raising the debt ceiling.

23 09, 2013

Deliver the Best Customer Service

By | 2016-10-29T15:29:38+00:00 September 23rd, 2013|Tags: , , , , , , , , , , , , , , , |0 Comments

Don’t worry about the sale. Just take care of the customer. Give the customer the best customer service you can deliver, even if the customer isn’t buying, and eventually the sale will come.

14 09, 2013

Hey Boss, who is really running your business? Grow a pair and find out!

By | 2016-10-29T15:29:38+00:00 September 14th, 2013|Tags: , , , , , , , , , , , , , , , , |0 Comments

This week we feature a guest blog by New York Times best-selling author, Larry Winget. It is based on his new book, Grow a Pair. I can't recommend this book enough. Buy it now, and then buy another copy for that person you know needs to grow a pair.

6 09, 2013

How Powerful is Your Hunch?

By | 2016-10-29T15:29:39+00:00 September 6th, 2013|Tags: , , , , , , , , , , , , , , |0 Comments

Great work leads to great results. In this guest blog, David Sturt from the O.C. Tanner Institute shares what was learned from research about how great work happens. This is fascinating info.

24 08, 2013

Another Book About Change?

By | 2016-10-29T15:29:40+00:00 August 24th, 2013|Tags: , , , , , , , , , , , , , , , , , , |0 Comments

Why did you write a book about change? The host of a recent radio interview was being polite and, I suspect, genuinely interested. But the question is an important one—a quick search on Amazon.com found over 150,000 book titles that have something to do with change. Let’s assume that some of those titles are duplicates for hardcover, paperback, Kindle, etc. That still leaves thousands of books written on the subject. Aren’t those enough? The short answer is, “No.”

13 08, 2013

Connect with People Where They Are

By | 2016-10-29T15:29:40+00:00 August 13th, 2013|Tags: , , , , , , , , , , , , , , , , , , |0 Comments

Scott Keller and Carolyn Aiken, consultants at McKinsey & Company, suggest that 80 percent of what leaders care about and talk about when trying to enlist support for change does not matter to 80 percent of the workforce. To gain the commitment for the change that you want, you must connect with people where they are. You do that by making the change relevant and real.

4 08, 2013

The Problem and Opportunity with Change

By | 2016-10-29T15:29:40+00:00 August 4th, 2013|Tags: , , , , , , , , , , , , , , , , |0 Comments

Another blog post about change? Really? The last three I posted aren't enough? How about the thousands of other books, blogs, and articles on the subject? I am with you. I don’t need to hear another message that changes are coming and I need to get on board. And yet, we are confronted with this reality: Most of our efforts to make change work don’t work as well as we had hoped … or even at all.

28 07, 2013

Good Change – Bad Change

By | 2016-10-29T15:29:41+00:00 July 28th, 2013|Tags: , , , , , , , , , , , , , , , |0 Comments

Don Draper, the fictional advertising guru on the television show “Mad Men” says, “Change is neither good or bad. It simply is.” Good luck convincing your team of that. We all want the change we introduce to be accepted based on the inherent trust of followers that we have the [...]