Business Strategy

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12 05, 2015

You’re Fired! Common Mistakes That Lose Customers

By | 2016-10-29T15:29:13+00:00 May 12th, 2015|Tags: , , , , , , , , , , , |0 Comments

From Randy Pennington: We fired the service that had done all of our lawn care, landscaping, tree trimming, and holiday lights for 17 years. There wasn’t one single incident that caused us to leave. It was the culmination of a number of little things over an 18 month period. In [...]

26 04, 2015

Can A Business Be Too Creative?

By | 2016-10-29T15:29:14+00:00 April 26th, 2015|Tags: , , , , , , |0 Comments

Businesses want people to be creative and unique in order to help them be different and distinctive. But is that always the best approach? Viewers of Katy Perry’s halftime show at the 2015 Super Bowl probably remember how the “Left Shark” did his own thing apart from the other dancers. [...]

21 04, 2015

If Speaking Was a Trade

By | 2016-10-29T15:29:15+00:00 April 21st, 2015|Tags: , , , , , |0 Comments

A prospect recently asked my fee for a one-hour speech. Their response to my answer was, “I thought plumbers and electricians were expensive.” With absolutely no disrespect to those who work in the trades, my clients would freak if I ran my business like the trades. First, the total hourly [...]

17 04, 2015

Managing Change: Is It Stupid and Dangerous?

By | 2016-10-29T15:29:15+00:00 April 17th, 2015|Tags: , , , , , |0 Comments

Change, disruption, and uncertainty are hot topics for today’s corporate and association meetings. This is the second time around for change as the topic de jour. Back in the 1990’s, the message was “Change is coming. Get ready.” Our cheese was moving and our icebergs were melting. A shift was [...]

5 04, 2015

Why Change is So Hard

By | 2016-10-29T15:29:16+00:00 April 5th, 2015|Tags: , , , , , , , , |0 Comments

Billy Crystal gave voice to what we all have felt: “Change is so hard.” Change, by definition, causes at least some level of discomfort. If it happens easily and overnight, it isn’t really change. That is the way it works. But understanding why change is difficult can help you and [...]

31 03, 2015

What To Do About the Biggest Problems Facing Business

By | 2016-10-29T15:29:16+00:00 March 31st, 2015|Tags: , , , , , , , , , , , |0 Comments

In our last blog, The Five Friends each gave their opinion about what they considered to be the biggest problems facing businesses in the next five years. In this blog, each will give their solution to the problem they discussed.  From Randy Pennington: How do you become more nimble and [...]

21 03, 2015

The Future and Change

By | 2016-10-29T15:29:17+00:00 March 21st, 2015|Tags: , , , , , , , , |0 Comments

What does the future look like? It is difficult to be 100 percent certain, but here are six trends that I believe will be a big part of our lives and work going forward: Customer expectations will continue to increase. Today’s “WOW!” experience will become tomorrow’s “Been There — Done [...]

15 03, 2015

What Are The Biggest Challenges Facing Businesses In The Next Five Years?

By | 2016-10-29T15:29:17+00:00 March 15th, 2015|Tags: , , , , , , , , , , |0 Comments

From Mark Sanborn: The biggest challenge businesses will face in the next five years is meeting increasing customer expectations. There is a current dilemma that will only get worse: the more you do for customers, the more they expect. Excellent service providers scramble to meet the expectations of customers who [...]

11 02, 2015

Why Jon Stewart is Different Than You

By | 2016-10-29T15:29:19+00:00 February 11th, 2015|Tags: , , , , , , , , |0 Comments

Would you walk away from a job while you are at the top of your game? Would you give up a nightly platform that makes you the highest paid television host in the world plus opens the door for unlimited other revenue streams? Most wouldn’t. That’s why you aren’t Jon [...]

14 01, 2015

See the Future Today

By | 2016-10-29T15:29:20+00:00 January 14th, 2015|Tags: , , , , , , , , , |0 Comments

The scariest change on your horizon is the one that you don’t see coming. The problem for most of us is that we are so busy taking care of the seemingly urgent stuff on our calendars that we don’t stay on top of the changes that will transform our lives. [...]