Leadership

/Leadership
17 08, 2015

Will Fear and Comfort Kill Your Business?

By | 2016-10-29T15:29:09+00:00 August 17th, 2015|Tags: , , , , , , , , |0 Comments

What if there was a way to make a 100% improvement in one of the most prevalent complaints customers have about your product and service? You would implement it in a heartbeat, right? In the floral industry, receiving flowers that look nothing like the photo shown on an online ordering [...]

5 08, 2015

Pursing the Future: Learning Faster Is No Longer Enough

By | 2016-10-29T15:29:09+00:00 August 5th, 2015|Tags: , , , , , , , , , , , , |0 Comments

Flawless execution today is no guarantee of relevance tomorrow. The ability to quickly and continually change and adapt is a competitive advantage —which is why companies like Jim Beam, Procter & Gamble, and Zildjian Cymbals have led for hundreds of years while competitors have fallen by the wayside. Pursuing the [...]

26 07, 2015

Employees: Fix Them or Fire Them

By | 2016-10-29T15:29:09+00:00 July 26th, 2015|Tags: , , , |0 Comments

From Joe Calloway: In my 30+ years of working with leaders of organizations of every description imaginable, I’ve discovered a couple of truths about leadership and employees. One is that when a leader reaches the point where an employee needs to be fired, that leader will tell you that he [...]

21 07, 2015

Changing to Hit a Moving Target

By | 2015-07-21T00:53:02+00:00 July 21st, 2015|Tags: , , , , , |0 Comments

“Our organization isn’t working as well as it needs to be. Things aren’t bad. They used to be much better. The just aren’t that way now.” Every leader has, at some point, felt that everything is harder than it should be. Maybe the team is stressed from pushing itself harder [...]

13 07, 2015

Disrupting Disruption

By | 2016-10-29T15:29:09+00:00 July 13th, 2015|Tags: , , , , , , |0 Comments

The future belongs to the disruptors. Customers reward it. Your business survival demands it unless you want to be rendered obsolete by an unknown start-up or overtaken by a global company from a developing nation. You had better be different, or you will die. That basically sums up the key [...]

29 06, 2015

Caring: The Key to Connection

By | 2015-06-29T02:58:16+00:00 June 29th, 2015|Tags: , , , , , , , |0 Comments

You will never inspire the hearts and minds of others without a deep, genuine appreciation for the talent, commitment, and value that others can bring to your team. When you get that, your ability to connect with people and their ability to connect with you is multiplied exponentially. Arturo led [...]

8 06, 2015

Lessons from My Dad

By | 2016-10-29T15:29:11+00:00 June 8th, 2015|Tags: , , , , , |0 Comments

Father's Day will be here soon, and it started us thinking about lessons we learned from our fathers. We hope you enjoy them.   From Mark Sanborn: My father spoke much good advice with me, but he demonstrated even more. What impacted me most happened one holiday season when I was a boy. My [...]

1 06, 2015

Slow Down to Go Fast

By | 2016-10-29T15:29:11+00:00 June 1st, 2015|Tags: , , , , , , , , , |0 Comments

Regardless of how fast your company is today, the marketplace expects and rewards being faster and more nimble. Current success proves that correct choices were made yesterday. A competitor’s game-changing innovation or their faster response to a market shift can mean immediate irrelevance to you and your team. The goal [...]

19 05, 2015

Do You Have a Culture of Service or a Culture of Serving?

By | 2016-10-29T15:29:12+00:00 May 19th, 2015|Tags: , , , , , , , , |0 Comments

The names that regularly appear at the top of every list for amazing customer experiences and service are familiar: USAA, Amazon, Chick-fil-A, Publix, and Zappos. And sadly, so are names that appear at or near the bottom in every survey. The difference between the perpetual have’s and the consistent have [...]