Corporate Culture

/Corporate Culture
12 05, 2015

You’re Fired! Common Mistakes That Lose Customers

By | 2016-10-29T15:29:13+00:00 May 12th, 2015|Tags: , , , , , , , , , , , |0 Comments

From Randy Pennington: We fired the service that had done all of our lawn care, landscaping, tree trimming, and holiday lights for 17 years. There wasn’t one single incident that caused us to leave. It was the culmination of a number of little things over an 18 month period. In [...]

17 04, 2015

Managing Change: Is It Stupid and Dangerous?

By | 2016-10-29T15:29:15+00:00 April 17th, 2015|Tags: , , , , , |0 Comments

Change, disruption, and uncertainty are hot topics for today’s corporate and association meetings. This is the second time around for change as the topic de jour. Back in the 1990’s, the message was “Change is coming. Get ready.” Our cheese was moving and our icebergs were melting. A shift was [...]

23 02, 2015

Beyond Patricia Arquette’s Speech – Solving the Wage Gap

By | 2016-10-29T15:29:18+00:00 February 23rd, 2015|Tags: , , , , , , , , , , |0 Comments

Jennifer Lopez applauded. Meryl Streep almost leapt to her feet. Social media exploded. If Patricia Arquette’s goal was to get people talking, her plea for wage equality between women and men was a huge success. Now for the hard part: making the change. It made me think of an example [...]

1 12, 2014

A Piece of Colored Ribbon

By | 2016-12-05T19:33:31+00:00 December 1st, 2014|Tags: , , , , , |0 Comments

Years ago I visited the transportation museum at Fort Eustis, Virginia. There was a wall as you entered that contained campaign battle ribbons dating back to the earliest wars and military conflicts for the United States. The wall inspired a sense of awe once you recognize the sheer scope and [...]

20 10, 2014

Embrace the Coyote: Creating & Sustaining a Nimble Culture

By | 2016-10-29T15:29:23+00:00 October 20th, 2014|Tags: , , , , , , , , , |0 Comments

The Road Runner cartoons are wrong. Wile E. Coyote is the exception rather than the rule. Coyotes are idea models for remaining nimble and flourishing in the face of change. Need proof? They continue to grow and expand in the face of continuous human encroachment on their territory. They do [...]

5 10, 2014

Pay for Presence or Pay for Results?

By | 2016-10-29T15:29:23+00:00 October 5th, 2014|Tags: , , , , , , , , , , , |0 Comments

How much paid vacation do you receive from your company? Do you take it all, or do you find yourself giving or banking time at the end of the year? Would you take more time off if you were allowed? Even if it meant that your team would underperform or [...]

30 09, 2014

How Important is Teamwork to Business Success?

By | 2016-10-29T15:29:23+00:00 September 30th, 2014|Tags: , , , , , , , , , , |0 Comments

From Randy Pennington: It depends on your definition of “teamwork.”  It is absolutely critical if you define teamwork as everyone having a shared vision; clear roles and responsibilities; delivering their best to help the entire unit succeed; and keeping personal differences from derailing the group’s performance and results. The problem [...]

21 09, 2014

Leading Change Isn’t About the Model

By | 2016-10-29T15:29:24+00:00 September 21st, 2014|Tags: , , , , , , , , , , , , |0 Comments

There is no shortage of change models being pushed by authors and consultants. Each claims their supporters and detractors. I have one as well. It is the latest iteration of a model I developed and began using and presenting in 1989. Twice in the past two weeks perspective clients have [...]

16 09, 2014

What is the biggest enemy of Business Success?

By | 2016-10-29T15:29:24+00:00 September 16th, 2014|Tags: , , , , , , , , , , , |0 Comments

From Mark Sanborn: The worst enemy of business? Indifference. Indifference is a lack of concern, interest or sympathy and it hurts business in two areas: people & process. A lack of concern for your employees/colleagues and your customers/clients is the quickest way to destroy commitment and loyalty. Even when you [...]

1 09, 2014

Perspectives: Why Is Customer Service So Bad At Most Places?

By | 2016-10-29T15:29:24+00:00 September 1st, 2014|Tags: , , , , , , , , , , , , , , , , |0 Comments

From Scott McKain: Customer service is bad at most places, because evidently that is what CEO’s and managers want. What other reason could there be for them to accept such miserable performance? Most care more about selling than serving. We know that when sales decline, companies will buy ads, offer new [...]