Randy’s Blog

/Randy’s Blog/
15 05, 2017

Successful Change Requires More than an Initial Decision

By | 2017-05-15T13:05:04+00:00 May 15th, 2017|Tags: , , , , |0 Comments

Decisions are a funny thing. You can’t initiate change without them, and yet deciding doesn’t mean that anything will be different. For instance, President Lyndon B. Johnson announced a decision to end U.S. poverty in 1964. There were countless changes, and 50-plus years later, not much is different. The poverty [...]

8 05, 2017

Are People Really Important in Your Culture?

By | 2017-05-08T15:26:05+00:00 May 8th, 2017|Tags: , , |0 Comments

Recently, a client asked for help to understand why it struggles with creating a culture that values and engages people.  In a moment of absolute clarity and candor, a mid-level manager said, “I think we have to be honest. We don’t really care all that much about the people who [...]

24 04, 2017

Disruption: It’s About Way More Than Technology

By | 2017-04-24T16:16:01+00:00 April 24th, 2017|0 Comments

Digital disruption is a BIG deal. It allows organizations to be faster, better, cheaper, and friendlier in every area of their business. It gave us Uber, Lyft, and Airbnb. It makes Amazon a huge winner and every brick and mortar retailer a potential dinosaur. It isn’t your only challenge, however. [...]

16 04, 2017

Using the United Fiasco to Flourish in the Future

By | 2017-04-16T16:27:51+00:00 April 16th, 2017|0 Comments

How many “experts” does it take to offer commentary and advice on a customer service catastrophe? The apparent answer is, “All of them.” This post, however, isn’t about what United Airlines did right or wrong on flight 3411. It is about the lessons you should learn and changes you need [...]

3 04, 2017

Your Organization Won’t Flourish Until You Answer These Questions

By | 2017-04-03T14:31:24+00:00 April 3rd, 2017|Tags: , , , , , , , |0 Comments

You could see the discomfort on their faces. A group of talented, committed professional sat in the meeting room as their leader – a key company executive – shared the organization’s strategic vision of the future and made it very clear that everyone would have to change to turn the [...]

12 03, 2017

Silly Season – When Facts Aren’t True and the Truth Isn’t Factual

By | 2017-03-13T20:01:27+00:00 March 12th, 2017|Tags: , , , , , , |0 Comments

The town where I live is a microcosm of the entire country. Most people – especially those who don’t live here – would disagree with my assertion. I am fortunate to live in a community that is economically better off than the U.S. population as a whole. Citizens enjoy a [...]

5 03, 2017

The World You See is the Environment You Create

By | 2017-03-05T17:15:21+00:00 March 5th, 2017|Tags: , , , , |0 Comments

The aspirational words you hang on the wall and include on your website have less impact on your workplace and culture of success than you think. Everyone says some version of “Our people are our greatest resource.” On the other hand, when was the last time you encountered a place [...]

19 02, 2017

The Truth About Jobs in America … And What It Means for You

By | 2017-02-19T23:56:06+00:00 February 19th, 2017|Tags: , , , , , , , , |0 Comments

The genuine desire to increase the number of middle class jobs may be one of the only pieces of common ground on the American political landscape.  The actual definition of “middle class” varies based on where you live, but the desire is universal. The most commonly accepted formula for determining [...]