trust

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15 09, 2017

Are You a Leader or Liar?

By | 2017-09-15T03:12:56+00:00 September 15th, 2017|Tags: , , , , , |0 Comments

Imagine wearing a large button with the words “Leader” and “Liar” written in opposite directions so that one of the words is always readable to others. How would those you wish to influence position that button on you? Would they say you are a leader or a liar? The comparison [...]

5 06, 2017

Leaders Don’t Hide from the Disruption

By | 2017-06-05T16:34:07+00:00 June 5th, 2017|Tags: , , , , , , , |0 Comments

The days of sustaining the status quo are gone. You are either continuously changing to engage and excite your marketplace, or you are responding to impending disruption from someone who was innovating while you slept. True leaders are never found cowering in the corner when presented with this challenge. They [...]

12 03, 2017

Silly Season – When Facts Aren’t True and the Truth Isn’t Factual

By | 2017-03-13T20:01:27+00:00 March 12th, 2017|Tags: , , , , , , |0 Comments

The town where I live is a microcosm of the entire country. Most people – especially those who don’t live here – would disagree with my assertion. I am fortunate to live in a community that is economically better off than the U.S. population as a whole. Citizens enjoy a [...]

16 01, 2017

Getting Recognition Wrong

By | 2017-01-16T23:15:51+00:00 January 16th, 2017|Tags: , , , , |0 Comments

Think back on your career. Have you ever received too much recognition for the good work you have done? Have you provided too much recognition for the good work of others? The answer to both questions is probably “NO.” Experience tells us that providing too much recognition isn’t an issue [...]

31 10, 2016

Want a Culture of Accountability? Take a Look at Your Discipline Process

By | 2016-10-31T15:07:33+00:00 October 31st, 2016|Tags: , , , , , |0 Comments

Take a moment to answer this question: How do you build and sustain a culture of commitment, accountability, engagement, and results? Did your list contain hiring for fit, coaching and developing people, providing an engaging environment, providing feedback, open communication, creating a sense of community, and offering competitive pay and [...]

5 08, 2015

Pursing the Future: Learning Faster Is No Longer Enough

By | 2016-10-29T15:29:09+00:00 August 5th, 2015|Tags: , , , , , , , , , , , , |0 Comments

Flawless execution today is no guarantee of relevance tomorrow. The ability to quickly and continually change and adapt is a competitive advantage —which is why companies like Jim Beam, Procter & Gamble, and Zildjian Cymbals have led for hundreds of years while competitors have fallen by the wayside. Pursuing the [...]

19 05, 2015

Do You Have a Culture of Service or a Culture of Serving?

By | 2016-10-29T15:29:12+00:00 May 19th, 2015|Tags: , , , , , , , , |0 Comments

The names that regularly appear at the top of every list for amazing customer experiences and service are familiar: USAA, Amazon, Chick-fil-A, Publix, and Zappos. And sadly, so are names that appear at or near the bottom in every survey. The difference between the perpetual have’s and the consistent have [...]

11 02, 2015

Why Jon Stewart is Different Than You

By | 2016-10-29T15:29:19+00:00 February 11th, 2015|Tags: , , , , , , , , |0 Comments

Would you walk away from a job while you are at the top of your game? Would you give up a nightly platform that makes you the highest paid television host in the world plus opens the door for unlimited other revenue streams? Most wouldn’t. That’s why you aren’t Jon [...]

12 10, 2014

How to Work With a Jerk

By | 2016-10-29T15:29:23+00:00 October 12th, 2014|Tags: , , , , , , , , , , , , , |0 Comments

From Joe Calloway: OK – here’s my answer. It’s the answer for me and not necessarily for you. The answer is that you don’t work with a jerk. My vendors and colleagues aren’t jerks. My customers aren’t jerks because we have a finely tuned“ jerk filter” on the front end [...]

5 10, 2014

Pay for Presence or Pay for Results?

By | 2016-10-29T15:29:23+00:00 October 5th, 2014|Tags: , , , , , , , , , , , |0 Comments

How much paid vacation do you receive from your company? Do you take it all, or do you find yourself giving or banking time at the end of the year? Would you take more time off if you were allowed? Even if it meant that your team would underperform or [...]