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29 06, 2015

Caring: The Key to Connection

By | 2015-06-29T02:58:16+00:00 June 29th, 2015|Tags: , , , , , , , |0 Comments

You will never inspire the hearts and minds of others without a deep, genuine appreciation for the talent, commitment, and value that others can bring to your team. When you get that, your ability to connect with people and their ability to connect with you is multiplied exponentially. Arturo led [...]

1 06, 2015

Slow Down to Go Fast

By | 2016-10-29T15:29:11+00:00 June 1st, 2015|Tags: , , , , , , , , , |0 Comments

Regardless of how fast your company is today, the marketplace expects and rewards being faster and more nimble. Current success proves that correct choices were made yesterday. A competitor’s game-changing innovation or their faster response to a market shift can mean immediate irrelevance to you and your team. The goal [...]

19 05, 2015

Do You Have a Culture of Service or a Culture of Serving?

By | 2016-10-29T15:29:12+00:00 May 19th, 2015|Tags: , , , , , , , , |0 Comments

The names that regularly appear at the top of every list for amazing customer experiences and service are familiar: USAA, Amazon, Chick-fil-A, Publix, and Zappos. And sadly, so are names that appear at or near the bottom in every survey. The difference between the perpetual have’s and the consistent have [...]

12 05, 2015

You’re Fired! Common Mistakes That Lose Customers

By | 2016-10-29T15:29:13+00:00 May 12th, 2015|Tags: , , , , , , , , , , , |0 Comments

From Randy Pennington: We fired the service that had done all of our lawn care, landscaping, tree trimming, and holiday lights for 17 years. There wasn’t one single incident that caused us to leave. It was the culmination of a number of little things over an 18 month period. In [...]

26 04, 2015

Can A Business Be Too Creative?

By | 2016-10-29T15:29:14+00:00 April 26th, 2015|Tags: , , , , , , |0 Comments

Businesses want people to be creative and unique in order to help them be different and distinctive. But is that always the best approach? Viewers of Katy Perry’s halftime show at the 2015 Super Bowl probably remember how the “Left Shark” did his own thing apart from the other dancers. [...]

21 04, 2015

If Speaking Was a Trade

By | 2016-10-29T15:29:15+00:00 April 21st, 2015|Tags: , , , , , |0 Comments

A prospect recently asked my fee for a one-hour speech. Their response to my answer was, “I thought plumbers and electricians were expensive.” With absolutely no disrespect to those who work in the trades, my clients would freak if I ran my business like the trades. First, the total hourly [...]

13 04, 2015

What Made You Decide to Do What You Do?

By | 2016-10-29T15:29:16+00:00 April 13th, 2015|Tags: , , , , |0 Comments

This is the first reader question we have answered in the Five Friends blog. It seems many want to know how we all got started in this business and we are happy to share that with you. Remember, if you have a question, be sure to let one of us [...]

5 04, 2015

Why Change is So Hard

By | 2016-10-29T15:29:16+00:00 April 5th, 2015|Tags: , , , , , , , , |0 Comments

Billy Crystal gave voice to what we all have felt: “Change is so hard.” Change, by definition, causes at least some level of discomfort. If it happens easily and overnight, it isn’t really change. That is the way it works. But understanding why change is difficult can help you and [...]

31 03, 2015

What To Do About the Biggest Problems Facing Business

By | 2016-10-29T15:29:16+00:00 March 31st, 2015|Tags: , , , , , , , , , , , |0 Comments

In our last blog, The Five Friends each gave their opinion about what they considered to be the biggest problems facing businesses in the next five years. In this blog, each will give their solution to the problem they discussed.  From Randy Pennington: How do you become more nimble and [...]

21 03, 2015

The Future and Change

By | 2016-10-29T15:29:17+00:00 March 21st, 2015|Tags: , , , , , , , , |0 Comments

What does the future look like? It is difficult to be 100 percent certain, but here are six trends that I believe will be a big part of our lives and work going forward: Customer expectations will continue to increase. Today’s “WOW!” experience will become tomorrow’s “Been There — Done [...]