31 10, 2016

Want a Culture of Accountability? Take a Look at Your Discipline Process

By | 2016-10-31T15:07:33+00:00 October 31st, 2016|Tags: , , , , , |0 Comments

Take a moment to answer this question: How do you build and sustain a culture of commitment, accountability, engagement, and results? Did your list contain hiring for fit, coaching and developing people, providing an engaging environment, providing feedback, open communication, creating a sense of community, and offering competitive pay and [...]

5 09, 2016

Five Things to Know Before Abolishing Your Performance Review

By | 2016-10-29T15:28:58+00:00 September 5th, 2016|Tags: , , , |0 Comments

Are you thinking of throwing out your company’s performance appraisal? A lot of companies are including GE, Accenture, Netflix, and Adobe. It is easy to understand why. Annual appraisals feel antiquated in a world where priorities continuously change and being nimble is a strategic advantage. Compounding the problem with performance [...]

29 06, 2015

Caring: The Key to Connection

By | 2015-06-29T02:58:16+00:00 June 29th, 2015|Tags: , , , , , , , |0 Comments

You will never inspire the hearts and minds of others without a deep, genuine appreciation for the talent, commitment, and value that others can bring to your team. When you get that, your ability to connect with people and their ability to connect with you is multiplied exponentially. Arturo led [...]

29 01, 2015

From Fully Successful to High Performance

By | 2015-01-29T04:02:57+00:00 January 29th, 2015|Tags: , , , , , , , , |0 Comments

Leaders are known by their results. Your organization’s results improve when the performance of you and your people improves. It sounds obvious, and yet performance development remains, at best, an oxymoron along with jumbo shrimp, responsible teenager, and airline food. At worst, it is an overused promise with as much street [...]

1 12, 2014

A Piece of Colored Ribbon

By | 2016-12-05T19:33:31+00:00 December 1st, 2014|Tags: , , , , , |0 Comments

Years ago I visited the transportation museum at Fort Eustis, Virginia. There was a wall as you entered that contained campaign battle ribbons dating back to the earliest wars and military conflicts for the United States. The wall inspired a sense of awe once you recognize the sheer scope and [...]

3 11, 2014

Who Creates Jobs?

By | 2014-12-01T17:33:50+00:00 November 3rd, 2014|Tags: , , , , , , , |0 Comments

Former Secretary of State Hillary Clinton sent political commentators into high gear with her statement that businesses and corporations don’t create jobs. She went on to say that trickle-down economics has proven to be a poor tool to create jobs and that her husband did more to help working families [...]

12 10, 2014

How to Work With a Jerk

By | 2016-10-29T15:29:23+00:00 October 12th, 2014|Tags: , , , , , , , , , , , , , |0 Comments

From Joe Calloway: OK – here’s my answer. It’s the answer for me and not necessarily for you. The answer is that you don’t work with a jerk. My vendors and colleagues aren’t jerks. My customers aren’t jerks because we have a finely tuned“ jerk filter” on the front end [...]

30 09, 2014

How Important is Teamwork to Business Success?

By | 2016-10-29T15:29:23+00:00 September 30th, 2014|Tags: , , , , , , , , , , |0 Comments

From Randy Pennington: It depends on your definition of “teamwork.”  It is absolutely critical if you define teamwork as everyone having a shared vision; clear roles and responsibilities; delivering their best to help the entire unit succeed; and keeping personal differences from derailing the group’s performance and results. The problem [...]

16 09, 2014

What is the biggest enemy of Business Success?

By | 2016-10-29T15:29:24+00:00 September 16th, 2014|Tags: , , , , , , , , , , , |0 Comments

From Mark Sanborn: The worst enemy of business? Indifference. Indifference is a lack of concern, interest or sympathy and it hurts business in two areas: people & process. A lack of concern for your employees/colleagues and your customers/clients is the quickest way to destroy commitment and loyalty. Even when you [...]

1 09, 2014

Perspectives: Why Is Customer Service So Bad At Most Places?

By | 2016-10-29T15:29:24+00:00 September 1st, 2014|Tags: , , , , , , , , , , , , , , , , |0 Comments

From Scott McKain: Customer service is bad at most places, because evidently that is what CEO’s and managers want. What other reason could there be for them to accept such miserable performance? Most care more about selling than serving. We know that when sales decline, companies will buy ads, offer new [...]