Leadership

/Tag:Leadership
1 09, 2014

Perspectives: Why Is Customer Service So Bad At Most Places?

By | 2016-10-29T15:29:24+00:00 September 1st, 2014|Tags: , , , , , , , , , , , , , , , , |0 Comments

From Scott McKain: Customer service is bad at most places, because evidently that is what CEO’s and managers want. What other reason could there be for them to accept such miserable performance? Most care more about selling than serving. We know that when sales decline, companies will buy ads, offer new [...]

28 08, 2014

Leaders and Posers

By | 2016-10-29T15:29:25+00:00 August 28th, 2014|Tags: , , , , , , , , , , , , , |0 Comments

I have stayed away from any direct public comment about the shooting of Michael Brown in Ferguson, Missouri. I don’t know the facts, and any comment would be pure conjecture. But, I do know what I’ve seen in the way of leadership from the players involved. With very few exceptions, [...]

19 08, 2014

What is a Leader’s Most Important Job?

By | 2016-10-29T15:29:25+00:00 August 19th, 2014|Tags: , , , , , , , , , , , , , , , , , , |0 Comments

From Larry Winget: A leaders most important job: To lead. Duh. How do you lead? Not from behind, that’s for sure. Leaders have to get out in front with their ideas, vision, energy and presence. As I watch movies and TV shows about the battles of old, I always see [...]

10 08, 2014

What is the ONE thing you would do to fix the economy?

By | 2016-10-29T15:29:25+00:00 August 10th, 2014|Tags: , , , , , , , , , , , , , , , , , , , , |0 Comments

Five award-winning authors and speakers who just happen to be great friends get together to address important questions facing business, the country, and individual success. They answer this question in this edition: What ONE thing would you do to fix the economy? Be ready to be challenged.

28 07, 2014

Slow Down Time to Experience Richer Results

By | 2016-10-29T15:29:26+00:00 July 28th, 2014|Tags: , , , , , , , , |0 Comments

I saw the movie Lucy this weekend. If you like a good sci-fi action movie combination put this one on your list. It isn’t amazing, but it will make you think. At one point, Lucy (played by Scarlett Johansson) shows a group of researchers that an image can be sped [...]

20 07, 2014

What’s in a Name Change? Part III

By | 2016-10-29T15:29:26+00:00 July 20th, 2014|Tags: , , , , , , , , , , , , , , , , , |2 Comments

The first two parts of this blog series dealt with what went wrong when the National Speakers Association announced a name change and re-branding effort at its annual convention on July 2. Today we look at what went right.

13 07, 2014

What’s in a Name Change? Part II

By | 2016-10-29T15:29:27+00:00 July 13th, 2014|Tags: , , , , , , , , , , , , , , , , , |6 Comments

Napoleon said, “A leader is a dealer in hope.” When it comes to change, that responsibility extends to creating the context of why and how the current reality should and could be different.

8 07, 2014

What’s in a Name Change? Part I

By | 2016-10-29T15:29:27+00:00 July 8th, 2014|Tags: , , , , , , , , , , , , , , , , , , , |4 Comments

The majority of the world spent the last five days living their life. A small slice of the universe who make their living selling ideas, however, were agitating themselves into a frenzy. In case you missed it, the National Speakers Association, an association of which I am a member, decided to re-brand itself and change its name to PLATFORM. This is a first world problem. In the context of all of the turmoil in the world, the re-naming of this 41-year old association ranks right up there with … well almost nothing. And yet, people on all sides of the argument lit up the blogosphere and social media channels supporting their positions … even if it meant refusing to consider that others might be equally right in their own stance (see my blog on “Is It Always Right to be Right” for more on that phenomenon.)

17 06, 2014

The Fault in Our Institutions is the Fault Within Ourselves

By | 2016-10-29T15:29:28+00:00 June 17th, 2014|Tags: , , , , , , , , , , , , , , , , , , , , |1 Comment

The lack of confidence in the institutions that define our collective culture is threatening the civility, economic prosperity, and standing of the United States as a world leader. Let’s start with the government. The President’s approval rating is underwater and continuing to sink. A recent Gallup poll found that only [...]

12 06, 2014

Is It Always Right to Be Right?

By | 2016-10-29T15:29:28+00:00 June 12th, 2014|Tags: , , , , , , , , , , , , , , , , , , , , , , , |4 Comments

The 1971 Oscar in the Short Film, Cartoon category went to a piece titled “Is It Always Right To Be Right.” It was directed by Lee Mishkin, narrated by Orson Welles, and written by Warren Schmidt. The opening words of the film are: There once was a land where people were always right. They knew they were right and they were proud of it. It was a land where people stated with confidence, "I am right and you are wrong." These were words of conviction, courage, strength, and moral certainty. In this fictional land, any attempt at cooperation and understanding were viewed as cowardice and weakness. Everyone was so convinced of their rightness that no one dared to utter words such as, “You may be right” or “I may be wrong.”