innovation

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17 03, 2014

10 Words Entrepreneurs Should Use Every Day

By | 2016-10-29T15:29:36+00:00 March 17th, 2014|Tags: , , , , , , , , , , , , , , , , |4 Comments

Jay Goltz writes a blog on small business and entrepreneurship for the New York Times. His March 10, 2014 posting was titled “10 Words Entrepreneurs Should Use With Caution.” In that piece, Goltz shared 10 words that he believes have become jargon in the world of entrepreneurship.  They are: Passion [...]

4 02, 2014

Leaders Don’t Hide

By | 2014-10-20T18:20:32+00:00 February 4th, 2014|Tags: , , , , , , , , , , , , , , , , , |0 Comments

Leaders distinguish themselves in times of great risk and great reward. Whether it is the political leader who bolsters our confidence in times of crisis or the business leader who follows her instincts to seize an opportunity, we respect and admire the leader who is out front when the stakes are high.

23 12, 2013

Defining a Good Change: It is More Than Results

By | 2016-10-29T15:29:37+00:00 December 23rd, 2013|Tags: , , , , , , , , , , , , , , , |0 Comments

Every change is evaluated against the result AND the damage inflicted during its implementation. Ignore the people side of the change (feelings and perceptions), and it is only a matter of time before the desired results suffer, too. The type of change needed in today’s successful organizations is continuous. It is generated from every level, and it requires engagement and commitment from those involved. You can mandate compliance. Commitment and engagement to make change work are volunteered when you focus on more than the end result.

18 12, 2013

A Result to Remember: It’s Not the Product. It’s the People.

By | 2016-10-29T15:29:37+00:00 December 18th, 2013|Tags: , , , , , , , , , , , , , , , , , |1 Comment

Delivering customer service – at least the way it is practiced in most companies – is easy. The customer asks you for something, and you give it to them. Building a culture that is obsessed with serving customers is hard. Carl Sewell’s family of auto dealerships is at or near the top for sales and service with the brands they represent for one simple reason: They are the best at sustaining a culture that serves customers.

27 11, 2013

The Missing Measure that Drives Culture Change

By | 2016-10-29T15:29:38+00:00 November 27th, 2013|Tags: , , , , , , , , , , , , , , , |0 Comments

Culture change follows behavior and performance change not the other way around. If you buy into that premise, the behavior and performance you expect, enable, measure, reward, and hold people accountable for will become the habits that define the culture. The best organizations have clarity, alignment, and execution across each of these areas. And that leads to the question of “how do you know a change is taking place?”

14 10, 2013

Three Lessons About Leading Change from the Debt Ceiling Chaos

By | 2016-10-29T15:29:38+00:00 October 14th, 2013|Tags: , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

There has to be something we can learn from Washington’s failure to address the debt limit, right? There are three very important lessons about leading change you can take from the chaos over approving the federal budget and raising the debt ceiling.

23 09, 2013

Deliver the Best Customer Service

By | 2016-10-29T15:29:38+00:00 September 23rd, 2013|Tags: , , , , , , , , , , , , , , , |0 Comments

Don’t worry about the sale. Just take care of the customer. Give the customer the best customer service you can deliver, even if the customer isn’t buying, and eventually the sale will come.

6 09, 2013

How Powerful is Your Hunch?

By | 2016-10-29T15:29:39+00:00 September 6th, 2013|Tags: , , , , , , , , , , , , , , |0 Comments

Great work leads to great results. In this guest blog, David Sturt from the O.C. Tanner Institute shares what was learned from research about how great work happens. This is fascinating info.

24 08, 2013

Another Book About Change?

By | 2016-10-29T15:29:40+00:00 August 24th, 2013|Tags: , , , , , , , , , , , , , , , , , , |0 Comments

Why did you write a book about change? The host of a recent radio interview was being polite and, I suspect, genuinely interested. But the question is an important one—a quick search on Amazon.com found over 150,000 book titles that have something to do with change. Let’s assume that some of those titles are duplicates for hardcover, paperback, Kindle, etc. That still leaves thousands of books written on the subject. Aren’t those enough? The short answer is, “No.”

13 08, 2013

Connect with People Where They Are

By | 2016-10-29T15:29:40+00:00 August 13th, 2013|Tags: , , , , , , , , , , , , , , , , , , |0 Comments

Scott Keller and Carolyn Aiken, consultants at McKinsey & Company, suggest that 80 percent of what leaders care about and talk about when trying to enlist support for change does not matter to 80 percent of the workforce. To gain the commitment for the change that you want, you must connect with people where they are. You do that by making the change relevant and real.