Are you afraid of being Uberized? You should be. Uber, Airbnb, and Lyft aren’t just the poster children for the Sharing Economy; they represent the continuation of a truth that is as old as civilization: someone is actively thinking about how to leverage technology to disrupt your industry. This isn’t [...]
You can’t cut your way to growth. Profitability? Yes, at least for a while, but growth is a completely different animal. Growth requires increasing the top line and there are only four basic ways to accomplish that: Sell more of the products or services you currently offer Sell additional products [...]
The Five Friends share the companies with which they love doing business. Find out what keeps them coming back again and again ... and what your business can learn from their experience.
A strong, vibrant organizational culture is the ultimate engine for accelerating change and adapting to new opportunities. It can also be an anchor that holds you back and contributes to your downfall. Which is it for you? History is littered with once great organizations that allowed their culture to act [...]
The Five Friends share ideas to make your business better in this special video version of the Five Friends blog. See what Scott McKain, Larry Winget, Joe Calloway, Mark Sanborn, and I have to say.
Regardless of how fast your company is today, the marketplace expects and rewards being faster and more nimble. Current success proves that correct choices were made yesterday. A competitor’s game-changing innovation or their faster response to a market shift can mean immediate irrelevance to you and your team. The goal [...]
The names that regularly appear at the top of every list for amazing customer experiences and service are familiar: USAA, Amazon, Chick-fil-A, Publix, and Zappos. And sadly, so are names that appear at or near the bottom in every survey. The difference between the perpetual have’s and the consistent have [...]
From Randy Pennington: We fired the service that had done all of our lawn care, landscaping, tree trimming, and holiday lights for 17 years. There wasn’t one single incident that caused us to leave. It was the culmination of a number of little things over an 18 month period. In [...]
If you aren't satisfied with the way your career is progressing, you are not alone. Most of your friends and colleagues share your frustration and even the ones who like their jobs want to do better. If you are serious about advancing your career, you must first understand the people [...]
It is time to face the truth. The riots in Baltimore and elsewhere should have been anticipated and could have been avoided. They occurred because we – the American people – abdicated our leadership responsibilities for decades. It wasn’t necessarily conscious or malicious abdication. Benign neglect has the same result. [...]