Excuses

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4 Jan, 2014

A Result to Remember Part II: How GE Proved that Sometimes it IS the Product

By | 2016-10-29T15:29:36+00:00 January 4th, 2014|Accountability, Business Growth, Business Strategy, Corporate Culture, Leadership, Leading & Managing Change|

Three weeks back I wrote about my exceptional service experience at Sewell Lexus of Dallas. The theme of the post was that it was the Sewell people rather than their product that has kept me as a loyal customer for over 20 years. The premise behind that post is the same one I offered in my 2006 book, Results Rule!: Fundamentals are the minimum. Being distinctive is the difference if it adds value. I can purchase a Lexus from a number of different dealers. The quality and service of the Sewell staff makes them distinctive in a way that adds extreme value. The very nice folks that service GE kitchen appliances just reminded me that you can’t forget the first part of my premise: Fundamentals are the minimum. Because without the fundamentals, there is nothing you can do to stand out with your customers (at least not in a positive way).

3 Jan, 2014

Why Most of Us Won’t Achieve Our New Year’s Resolutions

By | 2016-10-29T15:29:37+00:00 January 3rd, 2014|Accountability, Leadership, New Year's Resolutions, Personal Development, Results|

Most of the talk about New Year’s Resolutions is just that – talk. Despite all of our good intentions, most of us won’t achieve our goals for the year. Research released by the University of Scranton Psychology Department reports that only 8 percent of Americans are regularly successful in achieving their resolution. 49 percent achieve occasional success, and 24 percent are never successful. So in other words, the odds are stacked against you even if you set a goal for the New Year

14 Oct, 2013

Three Lessons About Leading Change from the Debt Ceiling Chaos

By | 2016-10-29T15:29:38+00:00 October 14th, 2013|Accountability, Business Strategy, Communication, Corporate Culture, Government & Politics, Integrity & Ethics, Leadership, Leading & Managing Change|

There has to be something we can learn from Washington’s failure to address the debt limit, right? There are three very important lessons about leading change you can take from the chaos over approving the federal budget and raising the debt ceiling.

14 Sep, 2013

Hey Boss, who is really running your business? Grow a pair and find out!

By | 2016-10-29T15:29:38+00:00 September 14th, 2013|Book Reviews, Business Growth, Business Strategy, Corporate Culture, Leadership, Personal Development|

This week we feature a guest blog by New York Times best-selling author, Larry Winget. It is based on his new book, Grow a Pair. I can't recommend this book enough. Buy it now, and then buy another copy for that person you know needs to grow a pair.

2 Jun, 2013

The Truth About Liars

By | 2016-10-29T15:29:43+00:00 June 2nd, 2013|Accountability, Communication, Corporate Culture, Integrity & Ethics, Leadership|

Liars – we've all seen them, fallen victim to them, and if we are truthful, joined their ranks from time to time. Some do it for malicious reasons. Others do so out of a sense of kindness or benign indifference. But, we all do it. There are times when that article of clothing makes us look fat. There are times when we feel like crap, and there are times when we feel the pressure to say what is untrue to cover for our lack of performance. And that is why you need to read The Truth About Lies in the Workplace.

27 May, 2013

Past Success Proves You Were Right … Once

By | 2016-10-29T15:29:43+00:00 May 27th, 2013|Accountability, Business Growth, Business Strategy, Corporate Culture, Innovation, Leadership, Results|

You own your logo and marketing message. Your customers own your brand relevance in the marketplace. And when your customers say you are irrelevant, no amount of advertising, positive press, or sales promotions will convince them otherwise. Two iconic American brands are proving that every day.

8 Apr, 2013

Opportunity Lost

By | 2016-10-29T15:29:44+00:00 April 8th, 2013|Business Strategy, Leadership, Results|

In its “Economic Prospects for the Year 2000,” the writers at Business Week saw a glass half-empty and chose to see it as mostly full. The world painted in its 1989 article would have been a great place. The vision that they created was completely possible. We missed the opportunity. We lacked the rigor in our thinking and failed to consider all the possible implications of our choices. We lacked the discipline to execute toward the vision. And, we lacked the courage to confront reality and put long-term success ahead of short-term reward.

12 Mar, 2013

Stop Complainers; Eliminate the Energy Drain & Get More Results

By | 2016-10-29T15:29:45+00:00 March 12th, 2013|Accountability, Book Reviews, Communication, Corporate Culture, Leadership, Personal Development|

Are your people complaining? Do you see more work drama than work? Then, you’re not unusual. Seventy-seven percent of people spend at least 3-6 hours a week dealing with complainers and energy draining situations. However, before you start polishing up on your coaching and counseling communication skills, look at what’s creating the creating the negative behavior.

3 Dec, 2012

Advertising, Congress, and Car Sales – Oh My!

By | 2016-10-29T15:29:46+00:00 December 3rd, 2012|Accountability, Business Growth, Business Strategy, Government & Politics, Integrity & Ethics, Leadership|

The Gallup organization just released its latest survey results about the perceptions of honesty and ethics for 22 professions. There are honest and ethical people in every profession. Rankings such as this reinforce a very important principle: Scandal paints with a roller not a brush. When enough people in any profession act dishonestly and unethically, it hurts everyone in the profession.

14 Oct, 2012

The Exploitation of Honey Boo Boo

By | 2016-10-29T15:29:47+00:00 October 14th, 2012|Accountability, Integrity & Ethics, Leadership, Personal Development|

What would you do to secure your 15 minutes of fame? How about to increase your financial well-being? Would you exploit your child on national television? Would you reinforce and applaud behavior that is likely to create lifetime problems for your child? Would you become the family that everyone loves to ridicule? For the parents of Honey Boo Boo, the uber-precocious child with her own show airing on TLC, the answer is yes and a lot more.

7 Oct, 2012

What Is Your Key Question?

By | 2016-10-29T15:29:47+00:00 October 7th, 2012|Accountability, Business Growth, Business Strategy, Integrity & Ethics, Leadership, Personal Development, Results|

The "Weeds" series finale on the Showtime network left a lot of people disappointed. I was one of them until it hit me: The entire ending was about Nancy Botwin’s key question. What is your key question? Embracing your question provides the measuring stick for your success. It lights the path toward the results you need to achieve in order to be fulfilled. And, it defines what it means to be significant and contribute.

16 Sep, 2012

If They Don’t Trust You

By | 2016-10-29T15:29:48+00:00 September 16th, 2012|Accountability, Business Strategy, Corporate Culture, Government & Politics, Integrity & Ethics, Leadership, Results|

Two incidents occurred in the past week that reinforces a critical factor in every leader’s effectiveness: The impact of mistrust. Both incidents prove this truth about the ability to influence others: If they don’t trust you, everything you say will be twisted against you and nothing you say will be given the benefit of the doubt.