Excuses

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14 12, 2015

How to Start 2016

By | 2016-10-29T15:29:03+00:00 December 14th, 2015|Tags: , , , , , , , , , , , |0 Comments

From Joe Calloway: Here’s advice that I’m giving myself for 2016. You can partake of it as you see fit: Lighten up. My family is healthy and happy and we’re all together. In light of that, any “problems” that I might have are trivial. Listen to and think about what [...]

26 07, 2015

Employees: Fix Them or Fire Them

By | 2016-10-29T15:29:09+00:00 July 26th, 2015|Tags: , , , |0 Comments

From Joe Calloway: In my 30+ years of working with leaders of organizations of every description imaginable, I’ve discovered a couple of truths about leadership and employees. One is that when a leader reaches the point where an employee needs to be fired, that leader will tell you that he [...]

23 02, 2015

Beyond Patricia Arquette’s Speech – Solving the Wage Gap

By | 2016-10-29T15:29:18+00:00 February 23rd, 2015|Tags: , , , , , , , , , , |0 Comments

Jennifer Lopez applauded. Meryl Streep almost leapt to her feet. Social media exploded. If Patricia Arquette’s goal was to get people talking, her plea for wage equality between women and men was a huge success. Now for the hard part: making the change. It made me think of an example [...]

2 02, 2015

Employees Need to Remember That…

By | 2016-10-29T15:29:19+00:00 February 2nd, 2015|Tags: , , , , , , |0 Comments

From Scott McKain: Employees should remember EVERYONE is replaceable – those who aren’t distinctive get replaced first. Steve Jobs died in 2011. Apple just reported their most profitable quarter ever. Tim Cook is good, too. McDonald’s just replaced their CEO – made zero difference to the taste of a Big [...]

12 10, 2014

How to Work With a Jerk

By | 2016-10-29T15:29:23+00:00 October 12th, 2014|Tags: , , , , , , , , , , , , , |0 Comments

From Joe Calloway: OK – here’s my answer. It’s the answer for me and not necessarily for you. The answer is that you don’t work with a jerk. My vendors and colleagues aren’t jerks. My customers aren’t jerks because we have a finely tuned“ jerk filter” on the front end [...]

1 09, 2014

Perspectives: Why Is Customer Service So Bad At Most Places?

By | 2016-10-29T15:29:24+00:00 September 1st, 2014|Tags: , , , , , , , , , , , , , , , , |0 Comments

From Scott McKain: Customer service is bad at most places, because evidently that is what CEO’s and managers want. What other reason could there be for them to accept such miserable performance? Most care more about selling than serving. We know that when sales decline, companies will buy ads, offer new [...]

10 08, 2014

What is the ONE thing you would do to fix the economy?

By | 2016-10-29T15:29:25+00:00 August 10th, 2014|Tags: , , , , , , , , , , , , , , , , , , , , |0 Comments

Five award-winning authors and speakers who just happen to be great friends get together to address important questions facing business, the country, and individual success. They answer this question in this edition: What ONE thing would you do to fix the economy? Be ready to be challenged.

8 07, 2014

What’s in a Name Change? Part I

By | 2016-10-29T15:29:27+00:00 July 8th, 2014|Tags: , , , , , , , , , , , , , , , , , , , |4 Comments

The majority of the world spent the last five days living their life. A small slice of the universe who make their living selling ideas, however, were agitating themselves into a frenzy. In case you missed it, the National Speakers Association, an association of which I am a member, decided to re-brand itself and change its name to PLATFORM. This is a first world problem. In the context of all of the turmoil in the world, the re-naming of this 41-year old association ranks right up there with … well almost nothing. And yet, people on all sides of the argument lit up the blogosphere and social media channels supporting their positions … even if it meant refusing to consider that others might be equally right in their own stance (see my blog on “Is It Always Right to be Right” for more on that phenomenon.)

17 06, 2014

The Fault in Our Institutions is the Fault Within Ourselves

By | 2016-10-29T15:29:28+00:00 June 17th, 2014|Tags: , , , , , , , , , , , , , , , , , , , , |1 Comment

The lack of confidence in the institutions that define our collective culture is threatening the civility, economic prosperity, and standing of the United States as a world leader. Let’s start with the government. The President’s approval rating is underwater and continuing to sink. A recent Gallup poll found that only [...]

12 06, 2014

Is It Always Right to Be Right?

By | 2016-10-29T15:29:28+00:00 June 12th, 2014|Tags: , , , , , , , , , , , , , , , , , , , , , , , |4 Comments

The 1971 Oscar in the Short Film, Cartoon category went to a piece titled “Is It Always Right To Be Right.” It was directed by Lee Mishkin, narrated by Orson Welles, and written by Warren Schmidt. The opening words of the film are: There once was a land where people were always right. They knew they were right and they were proud of it. It was a land where people stated with confidence, "I am right and you are wrong." These were words of conviction, courage, strength, and moral certainty. In this fictional land, any attempt at cooperation and understanding were viewed as cowardice and weakness. Everyone was so convinced of their rightness that no one dared to utter words such as, “You may be right” or “I may be wrong.”