Exceptional effort

/Tag:Exceptional effort
4 02, 2014

Leaders Don’t Hide

By | 2014-10-20T18:20:32+00:00 February 4th, 2014|Tags: , , , , , , , , , , , , , , , , , |0 Comments

Leaders distinguish themselves in times of great risk and great reward. Whether it is the political leader who bolsters our confidence in times of crisis or the business leader who follows her instincts to seize an opportunity, we respect and admire the leader who is out front when the stakes are high.

4 01, 2014

A Result to Remember Part II: How GE Proved that Sometimes it IS the Product

By | 2016-10-29T15:29:36+00:00 January 4th, 2014|Tags: , , , , , , , , , , , , , , , , , |0 Comments

Three weeks back I wrote about my exceptional service experience at Sewell Lexus of Dallas. The theme of the post was that it was the Sewell people rather than their product that has kept me as a loyal customer for over 20 years. The premise behind that post is the same one I offered in my 2006 book, Results Rule!: Fundamentals are the minimum. Being distinctive is the difference if it adds value. I can purchase a Lexus from a number of different dealers. The quality and service of the Sewell staff makes them distinctive in a way that adds extreme value. The very nice folks that service GE kitchen appliances just reminded me that you can’t forget the first part of my premise: Fundamentals are the minimum. Because without the fundamentals, there is nothing you can do to stand out with your customers (at least not in a positive way).

3 01, 2014

Why Most of Us Won’t Achieve Our New Year’s Resolutions

By | 2016-10-29T15:29:37+00:00 January 3rd, 2014|Tags: , , , , , , , , , , , , , , , |0 Comments

Most of the talk about New Year’s Resolutions is just that – talk. Despite all of our good intentions, most of us won’t achieve our goals for the year. Research released by the University of Scranton Psychology Department reports that only 8 percent of Americans are regularly successful in achieving their resolution. 49 percent achieve occasional success, and 24 percent are never successful. So in other words, the odds are stacked against you even if you set a goal for the New Year

18 12, 2013

A Result to Remember: It’s Not the Product. It’s the People.

By | 2016-10-29T15:29:37+00:00 December 18th, 2013|Tags: , , , , , , , , , , , , , , , , , |1 Comment

Delivering customer service – at least the way it is practiced in most companies – is easy. The customer asks you for something, and you give it to them. Building a culture that is obsessed with serving customers is hard. Carl Sewell’s family of auto dealerships is at or near the top for sales and service with the brands they represent for one simple reason: They are the best at sustaining a culture that serves customers.

14 10, 2013

Three Lessons About Leading Change from the Debt Ceiling Chaos

By | 2016-10-29T15:29:38+00:00 October 14th, 2013|Tags: , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

There has to be something we can learn from Washington’s failure to address the debt limit, right? There are three very important lessons about leading change you can take from the chaos over approving the federal budget and raising the debt ceiling.

23 09, 2013

Deliver the Best Customer Service

By | 2016-10-29T15:29:38+00:00 September 23rd, 2013|Tags: , , , , , , , , , , , , , , , |0 Comments

Don’t worry about the sale. Just take care of the customer. Give the customer the best customer service you can deliver, even if the customer isn’t buying, and eventually the sale will come.

14 09, 2013

Hey Boss, who is really running your business? Grow a pair and find out!

By | 2016-10-29T15:29:38+00:00 September 14th, 2013|Tags: , , , , , , , , , , , , , , , , |0 Comments

This week we feature a guest blog by New York Times best-selling author, Larry Winget. It is based on his new book, Grow a Pair. I can't recommend this book enough. Buy it now, and then buy another copy for that person you know needs to grow a pair.

6 09, 2013

How Powerful is Your Hunch?

By | 2016-10-29T15:29:39+00:00 September 6th, 2013|Tags: , , , , , , , , , , , , , , |0 Comments

Great work leads to great results. In this guest blog, David Sturt from the O.C. Tanner Institute shares what was learned from research about how great work happens. This is fascinating info.

24 08, 2013

Another Book About Change?

By | 2016-10-29T15:29:40+00:00 August 24th, 2013|Tags: , , , , , , , , , , , , , , , , , , |0 Comments

Why did you write a book about change? The host of a recent radio interview was being polite and, I suspect, genuinely interested. But the question is an important one—a quick search on Amazon.com found over 150,000 book titles that have something to do with change. Let’s assume that some of those titles are duplicates for hardcover, paperback, Kindle, etc. That still leaves thousands of books written on the subject. Aren’t those enough? The short answer is, “No.”

4 08, 2013

The Problem and Opportunity with Change

By | 2016-10-29T15:29:40+00:00 August 4th, 2013|Tags: , , , , , , , , , , , , , , , , |0 Comments

Another blog post about change? Really? The last three I posted aren't enough? How about the thousands of other books, blogs, and articles on the subject? I am with you. I don’t need to hear another message that changes are coming and I need to get on board. And yet, we are confronted with this reality: Most of our efforts to make change work don’t work as well as we had hoped … or even at all.