Are you afraid of being Uberized? You should be. Uber, Airbnb, and Lyft aren’t just the poster children for the Sharing Economy; they represent the continuation of a truth that is as old as civilization: someone is actively thinking about how to leverage technology to disrupt your industry. This isn’t [...]
You can’t cut your way to growth. Profitability? Yes, at least for a while, but growth is a completely different animal. Growth requires increasing the top line and there are only four basic ways to accomplish that: Sell more of the products or services you currently offer Sell additional products [...]
The Five Friends share the companies with which they love doing business. Find out what keeps them coming back again and again ... and what your business can learn from their experience.
Business today can feel like being transported to the pages of the Louis Carroll classic Alice’s Adventures in Wonderland. The potential solutions for meeting today’s challenges are just as confusing as the problems: Change your computer systems, become more customer-centric, start doing social media; stop doing social media; change your [...]
A strong, vibrant organizational culture is the ultimate engine for accelerating change and adapting to new opportunities. It can also be an anchor that holds you back and contributes to your downfall. Which is it for you? History is littered with once great organizations that allowed their culture to act [...]
A note from Randy: I don't often have a guest post on this blog. But, Jeffrey Hayzlett is someone who you need to know. This blog is based on his new book, Think Big, Act Bigger. Think Big, Act Bigger and Listen to Your Customers! By Jeffrey Hayzlett I [...]
The Five Friends share ideas to make your business better in this special video version of the Five Friends blog. See what Scott McKain, Larry Winget, Joe Calloway, Mark Sanborn, and I have to say.
“We don’t do that stuff.” “What stuff?” I inquired to the person in the next seat. Truthfully, I knew what he meant. I had just responded to his question about what I do with my standard elevator speech about helping leaders build cultures that deliver positive results in a world [...]
What if there was a way to make a 100% improvement in one of the most prevalent complaints customers have about your product and service? You would implement it in a heartbeat, right? In the floral industry, receiving flowers that look nothing like the photo shown on an online ordering [...]
Flawless execution today is no guarantee of relevance tomorrow. The ability to quickly and continually change and adapt is a competitive advantage —which is why companies like Jim Beam, Procter & Gamble, and Zildjian Cymbals have led for hundreds of years while competitors have fallen by the wayside. Pursuing the [...]