The Five Friends share the companies with which they love doing business. Find out what keeps them coming back again and again ... and what your business can learn from their experience.
We all have challenges, and you can't overcome them if you don't acknowledge them. The Five Friends share their biggest challenges in this video blog. So what's your challenge? And, what are you doing to overcome it?
Business today can feel like being transported to the pages of the Louis Carroll classic Alice’s Adventures in Wonderland. The potential solutions for meeting today’s challenges are just as confusing as the problems: Change your computer systems, become more customer-centric, start doing social media; stop doing social media; change your [...]
A note from Randy: I don't often have a guest post on this blog. But, Jeffrey Hayzlett is someone who you need to know. This blog is based on his new book, Think Big, Act Bigger. Think Big, Act Bigger and Listen to Your Customers! By Jeffrey Hayzlett I [...]
The Five Friends share ideas to make your business better in this special video version of the Five Friends blog. See what Scott McKain, Larry Winget, Joe Calloway, Mark Sanborn, and I have to say.
“We don’t do that stuff.” “What stuff?” I inquired to the person in the next seat. Truthfully, I knew what he meant. I had just responded to his question about what I do with my standard elevator speech about helping leaders build cultures that deliver positive results in a world [...]
From Scott McKain: “Elected political leader as manager” is a dated, misplaced notion. Let’s change our thinking about the jobs of those we elect to significant positions. I never thought Jack Welch was an expert on nuclear power or broadcasting – even though GE did both while he was CEO. [...]
What if there was a way to make a 100% improvement in one of the most prevalent complaints customers have about your product and service? You would implement it in a heartbeat, right? In the floral industry, receiving flowers that look nothing like the photo shown on an online ordering [...]
From Mark Sanborn: The quick answer is that my greatest inspiration comes from my faith, family and friends, in that order. While true, that answer is incomplete. On a practical level there is a fourth thing that helps me stay inspired, and that is focus. There are four valuable activities [...]
Flawless execution today is no guarantee of relevance tomorrow. The ability to quickly and continually change and adapt is a competitive advantage —which is why companies like Jim Beam, Procter & Gamble, and Zildjian Cymbals have led for hundreds of years while competitors have fallen by the wayside. Pursuing the [...]