Ted Bauer was nice to quote me in an article about corporate culture a few weeks ago. If you haven’t read or don’t follow Ted, check him out. He has interesting ideas on the state of organizational [...]
Taxi companies could have created a ride scheduling and payment app. They didn’t. There are a number of reasons why it didn’t happen, but the biggest reason was reluctance to challenge the status quo. The same goes [...]
Everything you need to remember about your culture’s role in protecting and sustaining your organization can be learned from how viruses spread and grow. Admittedly, there is a risk in using this analogy. It can [...]
We’re now several weeks into an almost nation-wide shutdown of businesses classified as non-essential. People are still making sense of how to get through the present, and some companies and individuals have already transitioned to [...]
The COVID-19 virus has forced everyone into a change that isn’t a choice. This piece about how to respond when change is out of your control is excerpted from Make Change Work (Wiley, 2013). [...]
Even if your organization hasn’t been hit by the COVID-19 crisis, you are feeling its impact. There are a lot of lessons to be learned from this crisis, and we’ll explore them when the time [...]
Elon Musk is concerned about the impact of Artificial Intelligence (AI) in the future. Who am I to disagree? After all, he is a tech billionaire with a boat load of academic and entrepreneurial credibility. [...]
“I hope so” is the go-to response to questions ranging from trivial to world changing. However, wishing and hoping – as the legendary 1960s singer Dusty Springfield reminded us – won’t consistently yield the desired [...]
Creating a collaborative, customer-focused team is simple – at least it’s supposed to be. Theoretically, all you need is establish a vision; goals and performance standards based on your agreements; resource allocation; training; and clear [...]
Change has changed. I know that sounds a bit cliche, but the pace of change has increased exponentially in the past decade. It used to be that the most successful people and companies anticipated and [...]
Every organization has a culture. The only question is whether yours will sustain and guide you to success in the future. Unfortunately, the importance of culture has been hijacked by those who believe that it [...]
Picture yourself on Oil Creek near Titusville, Pennsylvania in 1859. Edwin Drake, a retired railroad man, is months behind schedule and running out of money. His new idea to drill for oil using pipe to [...]
My SHRM “Viewpoints” post about discipline in today's workplace opened with this: Progressive discipline, as practiced in most organizations, is legally defensible … and flawed in its logic. It is rooted in the decades-old mindset that treating people progressively [...]
Why is digital transformation still a big deal? It has been on the radar for at least five years, and yet the majority of CEO’s are still saying that projects or transformation initiatives are underway [...]
Taxi companies in over 50 U.S. cities utilize a ride-hailing and payment app called Curb. Using it on a recent trip left me with one lingering question: What took them so long? It’s not as [...]