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24 09, 2015

Is Your Culture an Anchor or an Accelerator for Change?

By | 2016-10-29T15:29:08+00:00 September 24th, 2015|Tags: , , , , , , , , , , |0 Comments

A strong, vibrant organizational culture is the ultimate engine for accelerating change and adapting to new opportunities. It can also be an anchor that holds you back and contributes to your downfall. Which is it for you? History is littered with once great organizations that allowed their culture to act [...]

14 09, 2015

Think Big, Act Bigger and Listen to Your Customers!

By | 2016-10-29T15:29:08+00:00 September 14th, 2015|Tags: , , , , , , , |0 Comments

A note from Randy: I don't often have a guest post on this blog. But, Jeffrey Hayzlett is someone who you need to know. This blog is based on his new book, Think Big, Act Bigger.   Think Big, Act Bigger and Listen to Your Customers!  By Jeffrey Hayzlett I [...]

31 08, 2015

The Myth and Reality of Your Organization’s Culture

By | 2016-10-29T15:29:08+00:00 August 31st, 2015|Tags: , , , , , , |0 Comments

“We don’t do that stuff.” “What stuff?” I inquired to the person in the next seat. Truthfully, I knew what he meant. I had just responded to his question about what I do with my standard elevator speech about helping leaders build cultures that deliver positive results in a world [...]

17 08, 2015

Will Fear and Comfort Kill Your Business?

By | 2016-10-29T15:29:09+00:00 August 17th, 2015|Tags: , , , , , , , , |0 Comments

What if there was a way to make a 100% improvement in one of the most prevalent complaints customers have about your product and service? You would implement it in a heartbeat, right? In the floral industry, receiving flowers that look nothing like the photo shown on an online ordering [...]

9 08, 2015

How Do I Stay Inspired?

By | 2016-10-29T15:29:09+00:00 August 9th, 2015|Tags: , , , , |0 Comments

From Mark Sanborn: The quick answer is that my greatest inspiration comes from my faith, family and friends, in that order. While true, that answer is incomplete. On a practical level there is a fourth thing that helps me stay inspired, and that is focus. There are four valuable activities [...]

21 07, 2015

Changing to Hit a Moving Target

By | 2015-07-21T00:53:02+00:00 July 21st, 2015|Tags: , , , , , |0 Comments

“Our organization isn’t working as well as it needs to be. Things aren’t bad. They used to be much better. The just aren’t that way now.” Every leader has, at some point, felt that everything is harder than it should be. Maybe the team is stressed from pushing itself harder [...]

1 06, 2015

Slow Down to Go Fast

By | 2016-10-29T15:29:11+00:00 June 1st, 2015|Tags: , , , , , , , , , |0 Comments

Regardless of how fast your company is today, the marketplace expects and rewards being faster and more nimble. Current success proves that correct choices were made yesterday. A competitor’s game-changing innovation or their faster response to a market shift can mean immediate irrelevance to you and your team. The goal [...]

19 05, 2015

Do You Have a Culture of Service or a Culture of Serving?

By | 2016-10-29T15:29:12+00:00 May 19th, 2015|Tags: , , , , , , , , |0 Comments

The names that regularly appear at the top of every list for amazing customer experiences and service are familiar: USAA, Amazon, Chick-fil-A, Publix, and Zappos. And sadly, so are names that appear at or near the bottom in every survey. The difference between the perpetual have’s and the consistent have [...]

21 04, 2015

If Speaking Was a Trade

By | 2016-10-29T15:29:15+00:00 April 21st, 2015|Tags: , , , , , |0 Comments

A prospect recently asked my fee for a one-hour speech. Their response to my answer was, “I thought plumbers and electricians were expensive.” With absolutely no disrespect to those who work in the trades, my clients would freak if I ran my business like the trades. First, the total hourly [...]

5 04, 2015

Why Change is So Hard

By | 2016-10-29T15:29:16+00:00 April 5th, 2015|Tags: , , , , , , , , |0 Comments

Billy Crystal gave voice to what we all have felt: “Change is so hard.” Change, by definition, causes at least some level of discomfort. If it happens easily and overnight, it isn’t really change. That is the way it works. But understanding why change is difficult can help you and [...]