There are a lot of factors that could contribute to your lack of results – time, talent, resources – but for most of us the difference between excellence and mediocrity comes down to accountability. Accountability requires courage: Courage to tell and value the truth. Courage to remain keenly focused on results that matter, and courage to be relentless and unwavering as we look at contribution and behavior. The failure to stem a crisis of accountability places us on the path to mediocrity and worse – irrelevance.
Southwest Airlines faced a dilemma early in its operation—a cash shortage was forcing it to sell one of its four airplanes. The implications are obvious—selling the airplane generates cash for operations and cuts capacity to generate future revenue. Government leaders are facing their version of this challenge in budget meetings across the country. Should we raise taxes and fees in a difficult economy, or do we cut services at a time when they may be needed most?
We’ve been doing annual business and workplace predictions for our clients since 2005. This year we are sharing them with a broader audience. We’ll begin with a review of our 2010 predictions. Here’s are the five predictions we made going into last year: • Politics will continue to trump leadership.
Being different is easy. Being distinctive in the markeplace ... now that takes work. But, according to a study by Booz Allen Hamilton, it doesn’t require you to break the bank for new research and development.
Consciously changing – even tweaking – a culture is hard work.. There is no twelve-step program. There are choices you can make that, over time, will help you repair a damaged culture or sustain and grow a positive one.
Mistakes happen. The lawyers are paid to tell you the answer that will protect your legal interests, just like your CPA is paid to tell you the answer that will protect your tax interests. You, on the other hand, are responsible for making the best leadership decision.
We have all seen and/or participated in an experience similar to my purchase of an Arabian horse. More important, we have witnessed the result of a well-intentioned idea gone bad in the communities and organizations we serve. Stupid – once in play – can take on a life of its own.
We get the leaders we deserve. We will get better leaders when we select those who can both dream and do.
It’s only taken about four years, but now it seems that consultants and companies selling a every type of product or service have jumped on the Results Rule! bandwagon. We’ve seen the phrase used everywhere from an image consultant to an Internet company.