Performance Improvement

/Performance Improvement
2 06, 2011

Engage Your People to Engage Your Customers

By | 2016-10-29T15:29:58+00:00 June 2nd, 2011|Tags: , , , , , , , , , , , , , , |0 Comments

Right now – as you are reading this sentence – 70 percent of your staff are alienating your customers, keeping you from achieving your goals, or costing your company money that could be used for more productive uses. Scary, huh?

25 05, 2011

How Important Are Your Values? What Is Your Number 2?

By | 2011-05-25T18:31:34+00:00 May 25th, 2011|Tags: , , , , , , , , , , , , , , , |1 Comment

Values – every company hangs them on the wall and distributes them on wallet cards. It is the same for individuals. Ask ten of your friends to list their values, and at least eighty percent will use words like respect, integrity, and honesty. So how important are your values? Will you sacrifice them for the results and outcomes you desire? Are they so important that you would lay down your life – figuratively or literally – to protect them?

13 05, 2011

Donald Trump, Racism, and Your Organization’s Culture

By | 2016-10-29T15:29:59+00:00 May 13th, 2011|Tags: , , , , , , , , , , , , , , , , , |1 Comment

Donald Trump commented that President Obama needs to spend less time on the basketball court and more time fixing the economy. All the protests you would expect followed along with calls from all sides that we need to change the culture of racism perpetuated through the use of stereotypes and assumptions. It turns out that there are a multitude of culture problems.

5 05, 2011

Are You NCO Material?

By | 2016-10-29T15:29:59+00:00 May 5th, 2011|Tags: , , , , , , , , , , , , , , , |2 Comments

The core of every noncommissioned officer’s commitment is articulated in the NCO Creed. It defines how each member of the NCO Corps views his or her responsibility as a leader. And, there is no better model for your success.

27 04, 2011

Are You in an Accountability Crisis?

By | 2016-10-29T15:29:59+00:00 April 27th, 2011|Tags: , , , , , , , , , , , , , , |0 Comments

There are a lot of factors that could contribute to your lack of results – time, talent, resources – but for most of us the difference between excellence and mediocrity comes down to accountability. Accountability requires courage: Courage to tell and value the truth. Courage to remain keenly focused on results that matter, and courage to be relentless and unwavering as we look at contribution and behavior. The failure to stem a crisis of accountability places us on the path to mediocrity and worse – irrelevance.

22 03, 2011

Ask a Better Question

By | 2016-10-29T15:29:59+00:00 March 22nd, 2011|Tags: , , , , , , , , , , , , , , , , , , , , |0 Comments

Southwest Airlines faced a dilemma early in its operation—a cash shortage was forcing it to sell one of its four airplanes. The implications are obvious—selling the airplane generates cash for operations and cuts capacity to generate future revenue. Government leaders are facing their version of this challenge in budget meetings across the country. Should we raise taxes and fees in a difficult economy, or do we cut services at a time when they may be needed most?

3 01, 2011

2011 Business & Workplace Predictions

By | 2016-10-29T15:30:00+00:00 January 3rd, 2011|Tags: , , , , , , , , , , , , , , |0 Comments

We’ve been doing annual business and workplace predictions for our clients since 2005. This year we are sharing them with a broader audience. We’ll begin with a review of our 2010 predictions. Here’s are the five predictions we made going into last year: • Politics will continue to trump leadership.

20 12, 2010

Innovation That Sets You Apart

By | 2014-11-02T18:56:04+00:00 December 20th, 2010|Tags: , , , , , , , , , , , , |0 Comments

Being different is easy. Being distinctive in the markeplace ... now that takes work. But, according to a study by Booz Allen Hamilton, it doesn’t require you to break the bank for new research and development.

6 12, 2010

Yes, But How?

By | 2016-10-29T15:30:01+00:00 December 6th, 2010|Tags: , , , , , , , , , , , , , |0 Comments

Consciously changing – even tweaking – a culture is hard work.. There is no twelve-step program. There are choices you can make that, over time, will help you repair a damaged culture or sustain and grow a positive one.

22 11, 2010

Recover From Screw Up’s

By | 2016-10-29T15:30:02+00:00 November 22nd, 2010|Tags: , , , , , , , , , , , , |0 Comments

Mistakes happen. The lawyers are paid to tell you the answer that will protect your legal interests, just like your CPA is paid to tell you the answer that will protect your tax interests. You, on the other hand, are responsible for making the best leadership decision.