From Mark Sanborn: The worst enemy of business? Indifference. Indifference is a lack of concern, interest or sympathy and it hurts business in two areas: people & process. A lack of concern for your employees/colleagues and your customers/clients is the quickest way to destroy commitment and loyalty. Even when you [...]
Your business, and your life are perfectly situated, organized, and operated to achieve the results you are achieving today. In short, you are exactly where you have earned the right to be. Don’t you hate that? The self we imagine would have been a star in our chosen field. We [...]
From Scott McKain: Customer service is bad at most places, because evidently that is what CEO’s and managers want. What other reason could there be for them to accept such miserable performance? Most care more about selling than serving. We know that when sales decline, companies will buy ads, offer new [...]
I have stayed away from any direct public comment about the shooting of Michael Brown in Ferguson, Missouri. I don’t know the facts, and any comment would be pure conjecture. But, I do know what I’ve seen in the way of leadership from the players involved. With very few exceptions, [...]
From Larry Winget: A leaders most important job: To lead. Duh. How do you lead? Not from behind, that’s for sure. Leaders have to get out in front with their ideas, vision, energy and presence. As I watch movies and TV shows about the battles of old, I always see [...]
Five award-winning authors and speakers who just happen to be great friends get together to address important questions facing business, the country, and individual success. They answer this question in this edition: What ONE thing would you do to fix the economy? Be ready to be challenged.
From Joe Calloway: I found this definition of sacrifice: “to give up something for something else considered more important.” I’m going with that. If you’ve set the right goal, you should sacrifice pretty much anything and everything for it, because if it’s your goal – then you’ve decided it’s most important. [...]
I saw the movie Lucy this weekend. If you like a good sci-fi action movie combination put this one on your list. It isn’t amazing, but it will make you think. At one point, Lucy (played by Scarlett Johansson) shows a group of researchers that an image can be sped [...]
The first two parts of this blog series dealt with what went wrong when the National Speakers Association announced a name change and re-branding effort at its annual convention on July 2. Today we look at what went right.
Napoleon said, “A leader is a dealer in hope.” When it comes to change, that responsibility extends to creating the context of why and how the current reality should and could be different.