Leading & Managing Change

/Leading & Managing Change
21 03, 2015

The Future and Change

By | 2016-10-29T15:29:17+00:00 March 21st, 2015|Tags: , , , , , , , , |0 Comments

What does the future look like? It is difficult to be 100 percent certain, but here are six trends that I believe will be a big part of our lives and work going forward: Customer expectations will continue to increase. Today’s “WOW!” experience will become tomorrow’s “Been There — Done [...]

15 03, 2015

What Are The Biggest Challenges Facing Businesses In The Next Five Years?

By | 2016-10-29T15:29:17+00:00 March 15th, 2015|Tags: , , , , , , , , , , |0 Comments

From Mark Sanborn: The biggest challenge businesses will face in the next five years is meeting increasing customer expectations. There is a current dilemma that will only get worse: the more you do for customers, the more they expect. Excellent service providers scramble to meet the expectations of customers who [...]

11 02, 2015

Why Jon Stewart is Different Than You

By | 2016-10-29T15:29:19+00:00 February 11th, 2015|Tags: , , , , , , , , |0 Comments

Would you walk away from a job while you are at the top of your game? Would you give up a nightly platform that makes you the highest paid television host in the world plus opens the door for unlimited other revenue streams? Most wouldn’t. That’s why you aren’t Jon [...]

14 01, 2015

See the Future Today

By | 2016-10-29T15:29:20+00:00 January 14th, 2015|Tags: , , , , , , , , , |0 Comments

The scariest change on your horizon is the one that you don’t see coming. The problem for most of us is that we are so busy taking care of the seemingly urgent stuff on our calendars that we don’t stay on top of the changes that will transform our lives. [...]

1 12, 2014

A Piece of Colored Ribbon

By | 2016-12-05T19:33:31+00:00 December 1st, 2014|Tags: , , , , , |0 Comments

Years ago I visited the transportation museum at Fort Eustis, Virginia. There was a wall as you entered that contained campaign battle ribbons dating back to the earliest wars and military conflicts for the United States. The wall inspired a sense of awe once you recognize the sheer scope and [...]

20 10, 2014

Embrace the Coyote: Creating & Sustaining a Nimble Culture

By | 2016-10-29T15:29:23+00:00 October 20th, 2014|Tags: , , , , , , , , , |0 Comments

The Road Runner cartoons are wrong. Wile E. Coyote is the exception rather than the rule. Coyotes are idea models for remaining nimble and flourishing in the face of change. Need proof? They continue to grow and expand in the face of continuous human encroachment on their territory. They do [...]

12 10, 2014

How to Work With a Jerk

By | 2016-10-29T15:29:23+00:00 October 12th, 2014|Tags: , , , , , , , , , , , , , |0 Comments

From Joe Calloway: OK – here’s my answer. It’s the answer for me and not necessarily for you. The answer is that you don’t work with a jerk. My vendors and colleagues aren’t jerks. My customers aren’t jerks because we have a finely tuned“ jerk filter” on the front end [...]

5 10, 2014

Pay for Presence or Pay for Results?

By | 2016-10-29T15:29:23+00:00 October 5th, 2014|Tags: , , , , , , , , , , , |0 Comments

How much paid vacation do you receive from your company? Do you take it all, or do you find yourself giving or banking time at the end of the year? Would you take more time off if you were allowed? Even if it meant that your team would underperform or [...]

30 09, 2014

How Important is Teamwork to Business Success?

By | 2016-10-29T15:29:23+00:00 September 30th, 2014|Tags: , , , , , , , , , , |0 Comments

From Randy Pennington: It depends on your definition of “teamwork.”  It is absolutely critical if you define teamwork as everyone having a shared vision; clear roles and responsibilities; delivering their best to help the entire unit succeed; and keeping personal differences from derailing the group’s performance and results. The problem [...]

21 09, 2014

Leading Change Isn’t About the Model

By | 2016-10-29T15:29:24+00:00 September 21st, 2014|Tags: , , , , , , , , , , , , |0 Comments

There is no shortage of change models being pushed by authors and consultants. Each claims their supporters and detractors. I have one as well. It is the latest iteration of a model I developed and began using and presenting in 1989. Twice in the past two weeks perspective clients have [...]