Innovation

/Innovation
2 06, 2011

Engage Your People to Engage Your Customers

By | 2016-10-29T15:29:58+00:00 June 2nd, 2011|Tags: , , , , , , , , , , , , , , |0 Comments

Right now – as you are reading this sentence – 70 percent of your staff are alienating your customers, keeping you from achieving your goals, or costing your company money that could be used for more productive uses. Scary, huh?

13 05, 2011

Donald Trump, Racism, and Your Organization’s Culture

By | 2016-10-29T15:29:59+00:00 May 13th, 2011|Tags: , , , , , , , , , , , , , , , , , |1 Comment

Donald Trump commented that President Obama needs to spend less time on the basketball court and more time fixing the economy. All the protests you would expect followed along with calls from all sides that we need to change the culture of racism perpetuated through the use of stereotypes and assumptions. It turns out that there are a multitude of culture problems.

20 04, 2011

Lead the Experience

By | 2014-11-02T18:50:23+00:00 April 20th, 2011|Tags: , , , , , , , , , , , , , |0 Comments

Why do certain companies, brands, and even people stand out in a world where everyone is basically saying and doing the same things? For the most part, we all get it wrong. We focus on the tools – like marketing campaigns, social media, and advertising – and ignore the goal – to make customers want to do business with us. Here are three things you can do to define and deliver an experience that sets you apart:

15 04, 2011

The Rewards of Staying Stupid

By | 2016-10-29T15:29:59+00:00 April 15th, 2011|Tags: , , , , , , , , , , , , , , , , |0 Comments

I published a piece titled “Stupid Has Its Own Momentum” in November 2010. Since then, examples of stupid having its own momentum. have continued ... and continued ... and continued. Stupid maintains its own momentum because there are incentives to do so. Here are three powerful rewards to stay stupid:

22 03, 2011

Ask a Better Question

By | 2016-10-29T15:29:59+00:00 March 22nd, 2011|Tags: , , , , , , , , , , , , , , , , , , , , |0 Comments

Southwest Airlines faced a dilemma early in its operation—a cash shortage was forcing it to sell one of its four airplanes. The implications are obvious—selling the airplane generates cash for operations and cuts capacity to generate future revenue. Government leaders are facing their version of this challenge in budget meetings across the country. Should we raise taxes and fees in a difficult economy, or do we cut services at a time when they may be needed most?

17 01, 2011

Randy’s Reading Flash Foresight

By | 2016-10-29T15:30:00+00:00 January 17th, 2011|Tags: , , , , , , , , , , , , , , |0 Comments

I would like to recommend an amazing new book: Flash Foresight: How to See the Invisible and Do the Impossible Seven Radical Principles That Will Transform Your Business by Daniel Burrus. The premise of this book is simple: In a world that is transforming at unprecedented and accelerating rates, it takes something more that just being observant to succeed. It takes flash foresight: the ability to trigger a burst of accurate insight about the future and use it to produce a new and radically different way of doing things.

3 01, 2011

2011 Business & Workplace Predictions

By | 2016-10-29T15:30:00+00:00 January 3rd, 2011|Tags: , , , , , , , , , , , , , , |0 Comments

We’ve been doing annual business and workplace predictions for our clients since 2005. This year we are sharing them with a broader audience. We’ll begin with a review of our 2010 predictions. Here’s are the five predictions we made going into last year: • Politics will continue to trump leadership.

20 12, 2010

Innovation That Sets You Apart

By | 2014-11-02T18:56:04+00:00 December 20th, 2010|Tags: , , , , , , , , , , , , |0 Comments

Being different is easy. Being distinctive in the markeplace ... now that takes work. But, according to a study by Booz Allen Hamilton, it doesn’t require you to break the bank for new research and development.

15 11, 2010

Stupid Has Its Own Momentum

By | 2016-10-29T15:30:02+00:00 November 15th, 2010|Tags: , , , , , , , , , , , , |0 Comments

We have all seen and/or participated in an experience similar to my purchase of an Arabian horse. More important, we have witnessed the result of a well-intentioned idea gone bad in the communities and organizations we serve. Stupid – once in play – can take on a life of its own.