Execution

/Execution
1 Sep, 2014

Perspectives: Why Is Customer Service So Bad At Most Places?

By | 2016-10-29T15:29:24+00:00 September 1st, 2014|Accountability, Business Growth, Business Strategy, Corporate Culture, Execution, Five Friends, Leadership, Leading & Managing Change|

From Scott McKain: Customer service is bad at most places, because evidently that is what CEO’s and managers want. What other reason could there be for them to accept such miserable performance? Most care more [...]

11 Jul, 2012

What’s Up With the Economy? Uncertainty

By | 2012-07-11T14:06:28+00:00 July 11th, 2012|Accountability, Business Growth, Business Strategy, Execution, Innovation, Leadership, Others, Performance Improvement, Results|

Another month, and another weaker than expected jobs report. So what’s up with the economy? Welcome to the new normal: Unemployment that is higher than anything we can remember in decades. Scores jobs are available due to a lack of skilled workers. Slow growth that feels like a recession even though technically it isn’t, and most of all, uncertainty.

2 Jun, 2011

Engage Your People to Engage Your Customers

By | 2016-10-29T15:29:58+00:00 June 2nd, 2011|Accountability, Business Growth, Business Strategy, Corporate Culture, Employee Retention, Execution, Innovation, Leadership, Performance Improvement, Personal Development, Results|

Right now – as you are reading this sentence – 70 percent of your staff are alienating your customers, keeping you from achieving your goals, or costing your company money that could be used for more productive uses. Scary, huh?

13 May, 2011

Donald Trump, Racism, and Your Organization’s Culture

By | 2016-10-29T15:29:59+00:00 May 13th, 2011|Accountability, Business Growth, Business Strategy, Corporate Culture, Execution, Innovation, Leadership, Leadership Development, Performance Improvement, Results|

Donald Trump commented that President Obama needs to spend less time on the basketball court and more time fixing the economy. All the protests you would expect followed along with calls from all sides that we need to change the culture of racism perpetuated through the use of stereotypes and assumptions. It turns out that there are a multitude of culture problems.

20 Apr, 2011

Lead the Experience

By | 2014-11-02T18:50:23+00:00 April 20th, 2011|Business Growth, Business Strategy, Corporate Culture, Execution, Innovation, Leadership, Personal Development, Results|

Why do certain companies, brands, and even people stand out in a world where everyone is basically saying and doing the same things? For the most part, we all get it wrong. We focus on the tools – like marketing campaigns, social media, and advertising – and ignore the goal – to make customers want to do business with us. Here are three things you can do to define and deliver an experience that sets you apart:

15 Apr, 2011

The Rewards of Staying Stupid

By | 2016-10-29T15:29:59+00:00 April 15th, 2011|Business Strategy, Corporate Culture, Execution, Innovation, Integrity & Ethics, Leadership, Results|

I published a piece titled “Stupid Has Its Own Momentum” in November 2010. Since then, examples of stupid having its own momentum. have continued ... and continued ... and continued. Stupid maintains its own momentum because there are incentives to do so. Here are three powerful rewards to stay stupid:

22 Mar, 2011

Ask a Better Question

By | 2016-10-29T15:29:59+00:00 March 22nd, 2011|Accountability, Business Growth, Business Strategy, Corporate Culture, Execution, Government & Politics, Innovation, Leadership, Performance Improvement, Results|

Southwest Airlines faced a dilemma early in its operation—a cash shortage was forcing it to sell one of its four airplanes. The implications are obvious—selling the airplane generates cash for operations and cuts capacity to generate future revenue. Government leaders are facing their version of this challenge in budget meetings across the country. Should we raise taxes and fees in a difficult economy, or do we cut services at a time when they may be needed most?

27 Jan, 2011

A Love Affair With Results

By | 2016-10-29T15:30:00+00:00 January 27th, 2011|Business Growth, Corporate Culture, Execution, Leadership, Results|

The edge is a deep passion for competing, contributing, and yes, winning. It’s being dissatisfied with the status quo and never resting on your laurels. It is caring so much that you work your tail off to deliver better results tomorrow than you did today. Passion for delivering results drives learning and embracing change as a way of life. It’s an attitude not a skill.

17 Jan, 2011

Randy’s Reading Flash Foresight

By | 2016-10-29T15:30:00+00:00 January 17th, 2011|Book Reviews, Business Growth, Business Strategy, Execution, Innovation, Leadership, Personal Development, Results|

I would like to recommend an amazing new book: Flash Foresight: How to See the Invisible and Do the Impossible Seven Radical Principles That Will Transform Your Business by Daniel Burrus. The premise of this book is simple: In a world that is transforming at unprecedented and accelerating rates, it takes something more that just being observant to succeed. It takes flash foresight: the ability to trigger a burst of accurate insight about the future and use it to produce a new and radically different way of doing things.