You can blame technology or globalization or anything else you want. It doesn’t really change the fact that the status quo is the kiss of death for every person, every organization, and every marketplace. And that is where constant change becomes the new stability.
Two incidents occurred in the past week that reinforces a critical factor in every leader’s effectiveness: The impact of mistrust. Both incidents prove this truth about the ability to influence others: If they don’t trust you, everything you say will be twisted against you and nothing you say will be given the benefit of the doubt.
A friend emailed me late last week with a question: Are temporary jobs replacing permanent jobs as the standard in the workplace? The answer is it depends on how you define a temporary job. The use of temporary jobs is definitely increasing as companies work to keep their flexibility. Employers learned a lesson during the past recession: You don’t want to be caught with a huge overhead when the economy starts faltering.
Accountability and the execution that accompanies it explain why the smartest or most talented people don’t always experience the greatest levels of success. If accountability didn’t matter, the company with the best product or service would dominate the marketplace. And, every government agency would deliver amazing value. Talent, time, experience, and resources do matter. As we enter the 2012 Summer Olympics, the country of Monaco is a safe bet to continue its string of 26 Olympiads (both summer and winter) without winning a single medal. So if you are the USA Men’s Basketball Team competing against Monaco go ahead and take the day off from accountability. I am guessing that you will survive. But that’s not your reality. You don’t hire all the smart people while your competitors hire dunces. You aren’t running the most up-to-date computer systems while your competitors are using Commodore 64’s. Accountability is – more times than not – the difference between achieving your goals and getting beat in the marketplace.
Our sins, as we learn from religious teaching, corrupt our character and cloud our sense of what is right and wrong. Most important, they form a habit pattern that leads to our downfall. It works that way for organizations, too. Here are the seven deadly sins for business success today:
My friend Larry Winget (www.LarryWinget.com), blew up his Facebook following last week when he posted this comment: “If your life sucks, it’s because you suck!” A number of people missed Larry’s point. Your life isn’t defined by your circumstances unless you allow it. There are many people – like my friends W. Mitchell and Chad Hymas – who have refused to allow tragic circumstances that were not their fault define their lives. And, there are others whose lives have spiraled out of control despite living in ideal circumstances. Circumstances can make it easier or more difficult to succeed. They can define your environment. But ultimately, the choice to be personally responsible and accountable is more important than your circumstances.
You may not remember Dick the Butcher. He was a rather forgettable character in William Shakespeare’s play, Henry VI, Part II. The chances are good, however, that you remember Dick’s famous line: “The first thing we do, let’s kill all the lawyers.” Henry VI addresses England’s loss of its territories to the French and, most important, the personal jealousies that tor the political system apart. Dick, a follower of the anarchist character Jack Cade, believes that lawyers played an active role in keeping the common people down. So what would Shakespeare’s character say today if he were to write about the poor performance and caustic environment that plagues many organizations and keeps workers from being productive?
There is a moment of truth in every organizational change that determines if the effort has a chance of succeeding or is destined to fail. It is the point where good intention is transformed into focused action. It when everyone looks at each other and says, “Oh, S**T! They’re Serious!”
There are only a handful of things at which you must be excellent to be successful in business. It doesn’t matter what type of business you are in, your model is not that complicated. But, it is hard. Really hard in fact.
It is time to stop thinking about new management initiatives and start embracing leadership principles. Programs and initiatives come and go. Principles never end. There is only one leadership principle you will ever need if your goal is a culture where everyone is committed to consistent results, strong working relationships, and volunteered accountability.
The Ethics Resource Center (www.ethics.org) released its latest National Business Ethics Survey results in January 2012. There is good news and bad news. The good news is that overall reports of misconduct are at historic lows and those who observe ethical misconduct are more willing to report it than in past years.
Complete this sentence: Performance Reviews would be great if …. I asked participants in a series of workshops that question last week, and their answers were surprising and inspiring. There were the usual responses thrown in for comedic effect such as performance reviews would be if I always received top reviews and the maximum pay raise. But, most of the responses suggest that performance reviews could be valuable tools to provide feedback, encourage improvement, and enable results.
People trust you, right? Most people won’t look you in the eye and say, “I don’t trust you.” That is especially true if you are in a position of power. But, the symptoms of mistrust are there. It is up to us to see them. You could be experiencing a lack of trust if you are seeing any of the following:
So here’s a scary thought: What if the turbulence that we’ve seen in the past three years is the new normal? This is an exciting time to be in the business of building a team, a department, and an entire organization. It is not for the faint of heart, however. The legendary brands of the future are being created today by leaders and organizations who relish the opportunity to compete and master life in the new abnormal.
“Culture” is becoming the catch word for virtually every new business book, training program, or speech. There are people out there who want to help you develop a culture of accountability, service, innovation, celebration, learning, listening, sustainability, trust, recognition, teamwork, engagement, and change. The only culture that matters is the one that helps you and your organization achieve your desired results.