Accountability

/Accountability
12 05, 2015

You’re Fired! Common Mistakes That Lose Customers

By | 2016-10-29T15:29:13+00:00 May 12th, 2015|Tags: , , , , , , , , , , , |0 Comments

From Randy Pennington: We fired the service that had done all of our lawn care, landscaping, tree trimming, and holiday lights for 17 years. There wasn’t one single incident that caused us to leave. It was the culmination of a number of little things over an 18 month period. In [...]

6 05, 2015

Straight Talk About Advancing Your Career

By | 2016-10-29T15:29:13+00:00 May 6th, 2015|Tags: , , , , , |0 Comments

If you aren't satisfied with the way your career is progressing, you are not alone. Most of your friends and colleagues share your frustration and even the ones who like their jobs want to do better. If you are serious about advancing your career, you must first understand the people [...]

28 04, 2015

The Abdications that Led to Baltimore

By | 2016-10-29T15:29:14+00:00 April 28th, 2015|Tags: , , , , |2 Comments

It is time to face the truth. The riots in Baltimore and elsewhere should have been anticipated and could have been avoided. They occurred because we – the American people – abdicated our leadership responsibilities for decades. It wasn’t necessarily conscious or malicious abdication. Benign neglect has the same result. [...]

17 04, 2015

Managing Change: Is It Stupid and Dangerous?

By | 2016-10-29T15:29:15+00:00 April 17th, 2015|Tags: , , , , , |0 Comments

Change, disruption, and uncertainty are hot topics for today’s corporate and association meetings. This is the second time around for change as the topic de jour. Back in the 1990’s, the message was “Change is coming. Get ready.” Our cheese was moving and our icebergs were melting. A shift was [...]

13 04, 2015

What Made You Decide to Do What You Do?

By | 2016-10-29T15:29:16+00:00 April 13th, 2015|Tags: , , , , |0 Comments

This is the first reader question we have answered in the Five Friends blog. It seems many want to know how we all got started in this business and we are happy to share that with you. Remember, if you have a question, be sure to let one of us [...]

31 03, 2015

What To Do About the Biggest Problems Facing Business

By | 2016-10-29T15:29:16+00:00 March 31st, 2015|Tags: , , , , , , , , , , , |0 Comments

In our last blog, The Five Friends each gave their opinion about what they considered to be the biggest problems facing businesses in the next five years. In this blog, each will give their solution to the problem they discussed.  From Randy Pennington: How do you become more nimble and [...]

15 03, 2015

What Are The Biggest Challenges Facing Businesses In The Next Five Years?

By | 2016-10-29T15:29:17+00:00 March 15th, 2015|Tags: , , , , , , , , , , |0 Comments

From Mark Sanborn: The biggest challenge businesses will face in the next five years is meeting increasing customer expectations. There is a current dilemma that will only get worse: the more you do for customers, the more they expect. Excellent service providers scramble to meet the expectations of customers who [...]

10 03, 2015

10 Myths About Being a Great Leader Today

By | 2016-10-29T15:29:18+00:00 March 10th, 2015|Tags: , , , , , , |0 Comments

Leadership is about the ability to influence others – nothing more and nothing less. It has less to do with position and is more about credibility, trust, and bringing out the best in yourself and others. There are many myths about what makes a great leader. Here are ten that [...]

23 02, 2015

Beyond Patricia Arquette’s Speech – Solving the Wage Gap

By | 2016-10-29T15:29:18+00:00 February 23rd, 2015|Tags: , , , , , , , , , , |0 Comments

Jennifer Lopez applauded. Meryl Streep almost leapt to her feet. Social media exploded. If Patricia Arquette’s goal was to get people talking, her plea for wage equality between women and men was a huge success. Now for the hard part: making the change. It made me think of an example [...]

2 02, 2015

Employees Need to Remember That…

By | 2016-10-29T15:29:19+00:00 February 2nd, 2015|Tags: , , , , , , |0 Comments

From Scott McKain: Employees should remember EVERYONE is replaceable – those who aren’t distinctive get replaced first. Steve Jobs died in 2011. Apple just reported their most profitable quarter ever. Tim Cook is good, too. McDonald’s just replaced their CEO – made zero difference to the taste of a Big [...]