Tag Archives: Mistakes
Three weeks back I wrote about my exceptional service experience at Sewell Lexus of Dallas. The theme of the post was that it was the Sewell people rather than their product that has kept me as a loyal customer for over 20 years.
The premise behind that post is the same one I offered in my 2006 book, Results Rule!: Fundamentals are the minimum. Being distinctive is the difference if it adds value.
I can purchase a Lexus from a number of different dealers. The quality and service of the Sewell staff makes them distinctive in a way that adds extreme value.
The very nice folks that service GE kitchen appliances just reminded me that you can’t forget the first part of my premise: Fundamentals are the minimum. Because without the fundamentals, there is nothing you can do to stand out with your customers (at least not in a positive way). Continue reading
Most of the talk about New Year’s Resolutions is just that – talk. Despite all of our good intentions, most of us won’t achieve our goals for the year. Research released by the University of Scranton Psychology Department reports that only 8 percent of Americans are regularly successful in achieving their resolution. 49 percent achieve occasional success, and 24 percent are never successful. So in other words, the odds are stacked against you even if you set a goal for the New Year Continue reading
There has to be something we can learn from Washington’s failure to address the debt limit, right?
There are three very important lessons about leading change you can take from the chaos over approving the federal budget and raising the debt ceiling.
This week’s blog is a rant about the sequester that went in place in March. If you are sick and tired of the discussion, check back next week for something else. If you want to understand the impact of irresponsible leadership, read on. I promise this will step on everyone’s toes. Continue reading
My December 31, 2012 social media post drew a lot of likes and one great question.
Here is the post: We shouldn’t fear getting old. We should fear becoming disconnected, unaware, and irrelevant.
The response from friends, fans, and followers was great because of the age span represented. I heard from people in their twenties and people in their sixties.
Here’s the great question I received: How do you change your mindset to keep from becoming disconnected, unaware, and irrelevant? Continue reading
This blog was first published in 2010. Considering we are near the end of perhaps the most divisive Presidential elections in recent U.S. history, it is an excellent time for all of us to reflect and ask ourselves – are we leaders or liars? Continue reading
What would you do to secure your 15 minutes of fame? How about to increase your financial well-being?
Would you exploit your child on national television? Would you reinforce and applaud behavior that is likely to create lifetime problems for your child? Would you become the family that everyone loves to ridicule? For the parents of Honey Boo Boo, the uber-precocious child with her own show airing on TLC, the answer is yes and a lot more. Continue reading
Our sins, as we learn from religious teaching, corrupt our character and cloud our sense of what is right and wrong. Most important, they form a habit pattern that leads to our downfall. It works that way for organizations, too.
Here are the seven deadly sins for business success today:
There is a moment of truth in every organizational change that determines if the effort has a chance of succeeding or is destined to fail. It is the point where good intention is transformed into focused action. It when everyone looks at each other and says, “Oh, S**T! They’re Serious!” Continue reading
It is time to stop thinking about new management initiatives and start embracing leadership principles. Programs and initiatives come and go. Principles never end.
There is only one leadership principle you will ever need if your goal is a culture where everyone is committed to consistent results, strong working relationships, and volunteered accountability. Continue reading