Tag Archives: Important Questions
The willingness and urgency to change are based on emotional readiness not intellectual understanding.
If intellectual understanding – knowing what we should do – was all it took to change, the gap between realizing we need to do something different and the work of implementing that change would be non-existent. But that’s not how it works. Continue reading
Your best employees are contemplating quitting. Some of them already have – even though they are still on the job.
Hiring is picking up – especially for the stars who more than compensate for their cost with superior performance. Your best employees will have the opportunity to leave.
Are you vulnerable for an exodus? Chances are the answer is yes if you are guilty of any of the following:
Jay Goltz writes a blog on small business and entrepreneurship for the New York Times. His March 10, 2014 posting was titled “10 Words Entrepreneurs Should Use With Caution.” In that piece, Goltz shared 10 words that he believes have … Continue reading
I received this email last week. The author’s name has been withheld in order to protect his/her job:
“I read your book Make Change Work. and it made me angry.
What made me angry is the fact that I work as a management consultant for one of the largest consulting firms and I am ashamed how few (if any) of the wisdoms we actually take from your book and coach our clients accordingly. Very often, we are in gross ignorance of the very valid insights and tips you have in your little book.” Continue reading
Who do you choose when there is very little difference between the choices?
Do you take the time to understand the small factors that might distinguish one choice from another, or do you go with what is easy or the name that you hear the most often?
There are four individuals running to represent their party for the office of state representative in the area where I live. All four seem like nice people, and all four are virtually indistinguishable in their stance on the issues. Seriously, you could copy and paste any of their individual responses onto the web site for any of their competitors, and no one would notice. Continue reading
Leaders distinguish themselves in times of great risk and great reward. Whether it is the political leader who bolsters our confidence in times of crisis or the business leader who follows her instincts to seize an opportunity, we respect and admire the leader who is out front when the stakes are high. Continue reading
Delivering customer service – at least the way it is practiced in most companies – is easy. The customer asks you for something, and you give it to them.
Building a culture that is obsessed with serving customers is hard.
Carl Sewell’s family of auto dealerships is at or near the top for sales and service with the brands they represent for one simple reason: They are the best at sustaining a culture that serves customers. Continue reading
This week we feature a guest blog by New York Times best-selling author, Larry Winget. It is based on his new book, Grow a Pair.
I can’t recommend this book enough. Buy it now, and then buy another copy for that person you know needs to grow a pair. Continue reading
Why did you write a book about change?
The host of a recent radio interview was being polite and, I suspect, genuinely interested. But the question is an important one—a quick search on Amazon.com found over 150,000 book titles that have something to do with change.
Let’s assume that some of those titles are duplicates for hardcover, paperback, Kindle, etc. That still leaves thousands of books written on the subject. Aren’t those enough?
The short answer is, “No.” Continue reading
Scott Keller and Carolyn Aiken, consultants at McKinsey & Company, suggest that 80 percent of what leaders care about and talk about when trying to enlist support for change does not matter to 80 percent of the workforce.
To gain the commitment for the change that you want, you must connect with people where they are. You do that by making the change relevant and real. Continue reading