Tag Archives: Excuses
Leaders distinguish themselves in times of great risk and great reward. Whether it is the political leader who bolsters our confidence in times of crisis or the business leader who follows her instincts to seize an opportunity, we respect and admire the leader who is out front when the stakes are high. Continue reading
Three weeks back I wrote about my exceptional service experience at Sewell Lexus of Dallas. The theme of the post was that it was the Sewell people rather than their product that has kept me as a loyal customer for over 20 years.
The premise behind that post is the same one I offered in my 2006 book, Results Rule!: Fundamentals are the minimum. Being distinctive is the difference if it adds value.
I can purchase a Lexus from a number of different dealers. The quality and service of the Sewell staff makes them distinctive in a way that adds extreme value.
The very nice folks that service GE kitchen appliances just reminded me that you can’t forget the first part of my premise: Fundamentals are the minimum. Because without the fundamentals, there is nothing you can do to stand out with your customers (at least not in a positive way). Continue reading
Most of the talk about New Year’s Resolutions is just that – talk. Despite all of our good intentions, most of us won’t achieve our goals for the year. Research released by the University of Scranton Psychology Department reports that only 8 percent of Americans are regularly successful in achieving their resolution. 49 percent achieve occasional success, and 24 percent are never successful. So in other words, the odds are stacked against you even if you set a goal for the New Year Continue reading
There has to be something we can learn from Washington’s failure to address the debt limit, right?
There are three very important lessons about leading change you can take from the chaos over approving the federal budget and raising the debt ceiling.
This week we feature a guest blog by New York Times best-selling author, Larry Winget. It is based on his new book, Grow a Pair.
I can’t recommend this book enough. Buy it now, and then buy another copy for that person you know needs to grow a pair. Continue reading
Liars – we’ve all seen them, fallen victim to them, and if we are truthful, joined their ranks from time to time. Some do it for malicious reasons. Others do so out of a sense of kindness or benign indifference. But, we all do it.
There are times when that article of clothing makes us look fat. There are times when we feel like crap, and there are times when we feel the pressure to say what is untrue to cover for our lack of performance.
And that is why you need to read The Truth About Lies in the Workplace. Continue reading
You own your logo and marketing message. Your customers own your brand relevance in the marketplace. And when your customers say you are irrelevant, no amount of advertising, positive press, or sales promotions will convince them otherwise.
Two iconic American brands are proving that every day. Continue reading
In its “Economic Prospects for the Year 2000,” the writers at Business Week saw a glass half-empty and chose to see it as mostly full.
The world painted in its 1989 article would have been a great place. The vision that they created was completely possible. We missed the opportunity. We lacked the rigor in our thinking and failed to consider all the possible implications of our choices. We lacked the discipline to execute toward the vision. And, we lacked the courage to confront reality and put long-term success ahead of short-term reward. Continue reading
Are your people complaining? Do you see more work drama than work? Then, you’re not unusual. Seventy-seven percent of people spend at least 3-6 hours a week dealing with complainers and energy draining situations. However, before you start polishing up on your coaching and counseling communication skills, look at what’s creating the creating the negative behavior. Continue reading
I’ve offered observations about the year ahead each year since 2005. Lots of people do this, but unlike others, we grades ourselves on the past year.
Here is what we predicted last year at this time and four key ideas we see on the horizon for 2013.