Tag Archives: Excuses

Why Responsive Government is an Oxymoron … and Why Your Elected Officials are to Blame

The government we want is nimble, flexible, and responsive. The government we experience, in many cases, is slow, cumbersome, and totally unresponsive.

Let’s put this another way: We want our government to operate like our favorite business. We believe, in contrast, that our government is the poster child for lumbering bureaucratic inefficiency and employees who are out of touch with the realities of the marketplace.

Twenty plus years of working with private and public sector organizations has taught me that the truth is actually somewhere between the two extremes.
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Posted in Accountability, Add value, Communication, Corporate Culture, Decision Making, Ethics, Execution, Innovation, Leadership, Leading Change, Performance Improvement, Public Employee Unions, Randy Pennington, Results, Tea Party, Trust, Uncategorized | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

The Motivational Prescription for Failure

I saw this quote by David Frost posted on Twitter: “Don’t aim for success if you want it; just do what you love and believe in, and it will naturally come.”

It sounds great, doesn’t it? Unfortunately, it is not true. Continue reading

Posted in Accountability, Business Growth, Business Speech, Execution, Growing your business, Larry Winget, Leadership, Leading Change, Performance Improvement, Personal Development, Randy Pennington, Results, Uncategorized | Tagged , , , , , , , , , , , , | Leave a comment

Why You Will Lose Your Best Employees

Your best employees are contemplating quitting. Some of them already have – even though they are still on the job.

Hiring is picking up – especially for the stars who more than compensate for their cost with superior performance. Your best employees will have the opportunity to leave.

Are you vulnerable for an exodus? Chances are the answer is yes if you are guilty of any of the following:
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Posted in Add value, Business Growth, Business Strategy, Corporate Culture, Employee Retention, Employee Turnover, Growing your business, Leadership, Leading Change, Managing Change, Randy Pennington, Results, Trust, Uncategorized | Tagged , , , , , , , , , , , , , , | Leave a comment

Leaders Don’t Hide

Leaders distinguish themselves in times of great risk and great reward. Whether it is the political leader who bolsters our confidence in times of crisis or the business leader who follows her instincts to seize an opportunity, we respect and admire the leader who is out front when the stakes are high. Continue reading

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A Result to Remember Part II: How GE Proved that Sometimes it IS the Product

Three weeks back I wrote about my exceptional service experience at Sewell Lexus of Dallas. The theme of the post was that it was the Sewell people rather than their product that has kept me as a loyal customer for over 20 years.

The premise behind that post is the same one I offered in my 2006 book, Results Rule!: Fundamentals are the minimum. Being distinctive is the difference if it adds value.

I can purchase a Lexus from a number of different dealers. The quality and service of the Sewell staff makes them distinctive in a way that adds extreme value.

The very nice folks that service GE kitchen appliances just reminded me that you can’t forget the first part of my premise: Fundamentals are the minimum. Because without the fundamentals, there is nothing you can do to stand out with your customers (at least not in a positive way). Continue reading

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Why Most of Us Won’t Achieve Our New Year’s Resolutions

Most of the talk about New Year’s Resolutions is just that – talk. Despite all of our good intentions, most of us won’t achieve our goals for the year. Research released by the University of Scranton Psychology Department reports that only 8 percent of Americans are regularly successful in achieving their resolution. 49 percent achieve occasional success, and 24 percent are never successful. So in other words, the odds are stacked against you even if you set a goal for the New Year Continue reading

Posted in Accountability, Decision Making, Execution, Leader, Leadership, Leading Change, Managing Change, New Year's Resolutions, Performance Improvement, Personal Development, Randy Pennington, Results, Uncategorized | Tagged , , , , , , , , , , , , , , , | Comments Off

Three Lessons About Leading Change from the Debt Ceiling Chaos

There has to be something we can learn from Washington’s failure to address the debt limit, right?

There are three very important lessons about leading change you can take from the chaos over approving the federal budget and raising the debt ceiling.
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Posted in Accountability, Business Strategy, Communication, Corporate Culture, Decision Making, Democrats, Execution, Integrity, Leader, Leadership, Leading Change, Managing Change, Randy Pennington, Republicans, Stupid Decisions, Uncategorized | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Comments Off

Hey Boss, who is really running your business? Grow a pair and find out!

This week we feature a guest blog by New York Times best-selling author, Larry Winget. It is based on his new book, Grow a Pair.

I can’t recommend this book enough. Buy it now, and then buy another copy for that person you know needs to grow a pair. Continue reading

Posted in Business Growth, Business Strategy, Corporate Culture, Execution, Growing your business, Integrity, Larry Winget, Leader, Leadership, Leadership Development, Performance Improvement, Personal Development, Randy Pennington, Uncategorized | Tagged , , , , , , , , , , , , , , , , | Comments Off

The Truth About Liars

Liars – we’ve all seen them, fallen victim to them, and if we are truthful, joined their ranks from time to time. Some do it for malicious reasons. Others do so out of a sense of kindness or benign indifference. But, we all do it.

There are times when that article of clothing makes us look fat. There are times when we feel like crap, and there are times when we feel the pressure to say what is untrue to cover for our lack of performance.

And that is why you need to read The Truth About Lies in the Workplace. Continue reading

Posted in Accountability, Business Growth, Communication, Corporate Culture, Decision Making, Ethics, Integrity, Leader, Leadership, Liar, Randy Pennington | Tagged , , , , , , , , , , , | Comments Off

Past Success Proves You Were Right … Once

You own your logo and marketing message. Your customers own your brand relevance in the marketplace. And when your customers say you are irrelevant, no amount of advertising, positive press, or sales promotions will convince them otherwise.

Two iconic American brands are proving that every day. Continue reading

Posted in Accountability, Add value, Business Growth, Business Strategy, Corporate Culture, Execution, Growing your business, Innovation, Leader, Leadership, Performance Improvement, Randy Pennington, Results, Uncategorized | Tagged , , , , , , , , , , , , , , , , | Comments Off