There’s a secret that your training department and the thousands of professional speakers and trainers aren’t telling you: You won’t change your culture by simply sending your people to training or bringing in an outside [...]
Imagine wearing a large button with the words “Leader” and “Liar” written in opposite directions so that one of the words is always readable to others. How would those you wish to influence position that [...]
The future of business was foreshadowed in 1984. Not the book 1984 by George Orwell although you might make that case as well. The future we’re talking about appeared in a book titled Silicon Valley [...]
Everywhere you look someone is talking about corporate culture. It’s easy to see why. The research advocating for a culture that engages your team and makes employees happy is compelling. It is, after all, a [...]
What would be different in your operation if you could experience a 170 percent in engagement, a 294 percent increase in innovation, and a 221 percent increase in results? Would that give you a leg [...]
Forty-plus year old rock bands have something in common with forty-plus year old technology companies – it is easy to assume that their best days are behind them. Don’t let age, past success, or media’s [...]
Remember the early days of your business? Everyone was excited by the opportunity to do great work. Decision making was easy … and fast. Every day was an opportunity to create something new. Things were [...]
The days of sustaining the status quo are gone. You are either continuously changing to engage and excite your marketplace, or you are responding to impending disruption from someone who was innovating while you slept. [...]
Think globally. Act locally. The phrase entered the zeitgeist decades ago as a call for individuals and communities to consider the long-term impact of their actions on the environment. It has since evolved into use [...]
Decisions are a funny thing. You can’t initiate change without them, and yet deciding doesn’t mean that anything will be different. For instance, President Lyndon B. Johnson announced a decision to end U.S. poverty in [...]
Recently, a client asked for help to understand why it struggles with creating a culture that values and engages people. In a moment of absolute clarity and candor, a mid-level manager said, “I think we [...]
Digital disruption is a BIG deal. It allows organizations to be faster, better, cheaper, and friendlier in every area of their business. It gave us Uber, Lyft, and Airbnb. It makes Amazon a huge winner [...]
How many “experts” does it take to offer commentary and advice on a customer service catastrophe? The apparent answer is, “All of them.” This post, however, isn’t about what United Airlines did right or wrong [...]
As you read this, someone is considering – and probably working on – how to disrupt your industry. You won’t see them coming, and your first thought when they appear will be to focus on [...]
You could see the discomfort on their faces. A group of talented, committed professional sat in the meeting room as their leader – a key company executive – shared the organization’s strategic vision of the [...]