Randy’s Blog

/Randy’s Blog/
13 07, 2015

Disrupting Disruption

By | 2016-10-29T15:29:09+00:00 July 13th, 2015|Tags: , , , , , , |0 Comments

The future belongs to the disruptors. Customers reward it. Your business survival demands it unless you want to be rendered obsolete by an unknown start-up or overtaken by a global company from a developing nation. You had better be different, or you will die. That basically sums up the key [...]

29 06, 2015

Caring: The Key to Connection

By | 2015-06-29T02:58:16+00:00 June 29th, 2015|Tags: , , , , , , , |0 Comments

You will never inspire the hearts and minds of others without a deep, genuine appreciation for the talent, commitment, and value that others can bring to your team. When you get that, your ability to connect with people and their ability to connect with you is multiplied exponentially. Arturo led [...]

22 06, 2015

New Trends in Leadership

By | 2016-10-29T15:29:10+00:00 June 22nd, 2015|0 Comments

From Scott McKain: My buddy, former Vietnam POW Charlie Plumb, called me last week.  “Since you’re in town, why don’t you come over for dinner?  My friend Dick, you and I can grab something.”  Sounded like a plan! Imagine my surprise to arrive at Charlie’s house to discover his friend [...]

15 06, 2015

Preparing to Win in an Uncertain Future

By | 2016-10-29T15:29:11+00:00 June 15th, 2015|0 Comments

Uncertainty is everywhere. In fact, the list of potential disruptions reads like the script from the Ginsu Knife commercials of the 1980’s—just when you think you have identified all of the potential challenges, someone says “Wait! There’s more!” There are the obvious examples such as increased competition; governmental regulation; the [...]

8 06, 2015

Lessons from My Dad

By | 2016-10-29T15:29:11+00:00 June 8th, 2015|Tags: , , , , , |0 Comments

Father's Day will be here soon, and it started us thinking about lessons we learned from our fathers. We hope you enjoy them.   From Mark Sanborn: My father spoke much good advice with me, but he demonstrated even more. What impacted me most happened one holiday season when I was a boy. My [...]

1 06, 2015

Slow Down to Go Fast

By | 2016-10-29T15:29:11+00:00 June 1st, 2015|Tags: , , , , , , , , , |0 Comments

Regardless of how fast your company is today, the marketplace expects and rewards being faster and more nimble. Current success proves that correct choices were made yesterday. A competitor’s game-changing innovation or their faster response to a market shift can mean immediate irrelevance to you and your team. The goal [...]

19 05, 2015

Do You Have a Culture of Service or a Culture of Serving?

By | 2016-10-29T15:29:12+00:00 May 19th, 2015|Tags: , , , , , , , , |0 Comments

The names that regularly appear at the top of every list for amazing customer experiences and service are familiar: USAA, Amazon, Chick-fil-A, Publix, and Zappos. And sadly, so are names that appear at or near the bottom in every survey. The difference between the perpetual have’s and the consistent have [...]

12 05, 2015

You’re Fired! Common Mistakes That Lose Customers

By | 2016-10-29T15:29:13+00:00 May 12th, 2015|Tags: , , , , , , , , , , , |0 Comments

From Randy Pennington: We fired the service that had done all of our lawn care, landscaping, tree trimming, and holiday lights for 17 years. There wasn’t one single incident that caused us to leave. It was the culmination of a number of little things over an 18 month period. In [...]