Category Archives: Uncategorized

Why Responsive Government is an Oxymoron … and Why Your Elected Officials are to Blame

The government we want is nimble, flexible, and responsive. The government we experience, in many cases, is slow, cumbersome, and totally unresponsive.

Let’s put this another way: We want our government to operate like our favorite business. We believe, in contrast, that our government is the poster child for lumbering bureaucratic inefficiency and employees who are out of touch with the realities of the marketplace.

Twenty plus years of working with private and public sector organizations has taught me that the truth is actually somewhere between the two extremes.
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Posted in Accountability, Add value, Communication, Corporate Culture, Decision Making, Ethics, Execution, Innovation, Leadership, Leading Change, Performance Improvement, Public Employee Unions, Randy Pennington, Results, Tea Party, Trust, Uncategorized | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

The Motivational Prescription for Failure

I saw this quote by David Frost posted on Twitter: “Don’t aim for success if you want it; just do what you love and believe in, and it will naturally come.”

It sounds great, doesn’t it? Unfortunately, it is not true. Continue reading

Posted in Accountability, Business Growth, Business Speech, Execution, Growing your business, Larry Winget, Leadership, Leading Change, Performance Improvement, Personal Development, Randy Pennington, Results, Uncategorized | Tagged , , , , , , , , , , , , | Leave a comment

You Can’t Lead if You Can’t Develop

There are three realities in leadership: Leaders are defined by their results. The act of leadership is about the ability to influence others to accomplish the desired result. You will never succeed at your first two responsibilities if you can’t … Continue reading

Posted in Accountability, Add value, Business Growth, Business Strategy, Corporate Culture, Employee Retention, Employee Turnover, Execution, Growing your business, Leader, Leadership, Leadership Development, Leading Change, Managing Change, Performance Improvement, Personal Development, Randy Pennington, Results, Trust, Uncategorized | Tagged , , , , , , , , , , , , , , | Leave a comment

Why You Will Lose Your Best Employees

Your best employees are contemplating quitting. Some of them already have – even though they are still on the job.

Hiring is picking up – especially for the stars who more than compensate for their cost with superior performance. Your best employees will have the opportunity to leave.

Are you vulnerable for an exodus? Chances are the answer is yes if you are guilty of any of the following:
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Posted in Add value, Business Growth, Business Strategy, Corporate Culture, Employee Retention, Employee Turnover, Growing your business, Leadership, Leading Change, Managing Change, Randy Pennington, Results, Trust, Uncategorized | Tagged , , , , , , , , , , , , , , | Leave a comment

10 Words Entrepreneurs Should Use Every Day

Jay Goltz writes a blog on small business and entrepreneurship for the New York Times. His March 10, 2014 posting was titled “10 Words Entrepreneurs Should Use With Caution.” In that piece, Goltz shared 10 words that he believes have … Continue reading

Posted in Accountability, Add value, Business Growth, Business Strategy, Decision Making, Doing, Execution, Growing your business, Innovation, Leadership, Leading Change, Managing Change, Performance Improvement, Results, Uncategorized | Tagged , , , , , , , , , , , , , , , , | 4 Comments

Inside the House of Lies: Why Large Consulting Firms Are Often Bad at Change

I received this email last week. The author’s name has been withheld in order to protect his/her job:

“I read your book Make Change Work. and it made me angry.

What made me angry is the fact that I work as a management consultant for one of the largest consulting firms and I am ashamed how few (if any) of the wisdoms we actually take from your book and coach our clients accordingly. Very often, we are in gross ignorance of the very valid insights and tips you have in your little book.” Continue reading

Posted in Accountability, Business Growth, Business Strategy, Corporate Culture, Execution, Growing your business, Leadership, Leading Change, Managing Change, Performance Improvement, Randy Pennington, Uncategorized | Tagged , , , , , , , , , , , , , , , | 3 Comments

What Political Races Can Teach Us About Standing Out in Our Marketplace

Who do you choose when there is very little difference between the choices?

Do you take the time to understand the small factors that might distinguish one choice from another, or do you go with what is easy or the name that you hear the most often?

There are four individuals running to represent their party for the office of state representative in the area where I live. All four seem like nice people, and all four are virtually indistinguishable in their stance on the issues. Seriously, you could copy and paste any of their individual responses onto the web site for any of their competitors, and no one would notice. Continue reading

Posted in Business Growth, Business Strategy, Communication, Democrats, Execution, Growing your business, Leadership, Leading Change, Managing Change, Republicans, Resonate, Uncategorized | Tagged , , , , , , , , , , , , , , , , , | 1 Comment

Leaders Don’t Hide

Leaders distinguish themselves in times of great risk and great reward. Whether it is the political leader who bolsters our confidence in times of crisis or the business leader who follows her instincts to seize an opportunity, we respect and admire the leader who is out front when the stakes are high. Continue reading

Posted in Accountability, Add value, Business Strategy, Growing your business, Leader, Leadership, Leadership Development, Leading Change, Randy Pennington, Results, Uncategorized | Tagged , , , , , , , , , , , , , , , , , | Comments Off

A Result to Remember Part II: How GE Proved that Sometimes it IS the Product

Three weeks back I wrote about my exceptional service experience at Sewell Lexus of Dallas. The theme of the post was that it was the Sewell people rather than their product that has kept me as a loyal customer for over 20 years.

The premise behind that post is the same one I offered in my 2006 book, Results Rule!: Fundamentals are the minimum. Being distinctive is the difference if it adds value.

I can purchase a Lexus from a number of different dealers. The quality and service of the Sewell staff makes them distinctive in a way that adds extreme value.

The very nice folks that service GE kitchen appliances just reminded me that you can’t forget the first part of my premise: Fundamentals are the minimum. Because without the fundamentals, there is nothing you can do to stand out with your customers (at least not in a positive way). Continue reading

Posted in Accountability, Add value, Business Growth, Business Strategy, Corporate Culture, Execution, Growing your business, Leader, Leadership, Leading Change, Performance Improvement, Randy Pennington, Uncategorized | Tagged , , , , , , , , , , , , , , , , , | Comments Off

Why Most of Us Won’t Achieve Our New Year’s Resolutions

Most of the talk about New Year’s Resolutions is just that – talk. Despite all of our good intentions, most of us won’t achieve our goals for the year. Research released by the University of Scranton Psychology Department reports that only 8 percent of Americans are regularly successful in achieving their resolution. 49 percent achieve occasional success, and 24 percent are never successful. So in other words, the odds are stacked against you even if you set a goal for the New Year Continue reading

Posted in Accountability, Decision Making, Execution, Leader, Leadership, Leading Change, Managing Change, New Year's Resolutions, Performance Improvement, Personal Development, Randy Pennington, Results, Uncategorized | Tagged , , , , , , , , , , , , , , , | Comments Off