Category Archives: Communication

Why Responsive Government is an Oxymoron … and Why Your Elected Officials are to Blame

The government we want is nimble, flexible, and responsive. The government we experience, in many cases, is slow, cumbersome, and totally unresponsive.

Let’s put this another way: We want our government to operate like our favorite business. We believe, in contrast, that our government is the poster child for lumbering bureaucratic inefficiency and employees who are out of touch with the realities of the marketplace.

Twenty plus years of working with private and public sector organizations has taught me that the truth is actually somewhere between the two extremes.
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What Political Races Can Teach Us About Standing Out in Our Marketplace

Who do you choose when there is very little difference between the choices?

Do you take the time to understand the small factors that might distinguish one choice from another, or do you go with what is easy or the name that you hear the most often?

There are four individuals running to represent their party for the office of state representative in the area where I live. All four seem like nice people, and all four are virtually indistinguishable in their stance on the issues. Seriously, you could copy and paste any of their individual responses onto the web site for any of their competitors, and no one would notice. Continue reading

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Three Lessons About Leading Change from the Debt Ceiling Chaos

There has to be something we can learn from Washington’s failure to address the debt limit, right?

There are three very important lessons about leading change you can take from the chaos over approving the federal budget and raising the debt ceiling.
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Another Book About Change?

Why did you write a book about change?

The host of a recent radio interview was being polite and, I suspect, genuinely interested. But the question is an important one—a quick search on Amazon.com found over 150,000 book titles that have something to do with change.

Let’s assume that some of those titles are duplicates for hardcover, paperback, Kindle, etc. That still leaves thousands of books written on the subject. Aren’t those enough?

The short answer is, “No.” Continue reading

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Connect with People Where They Are

Scott Keller and Carolyn Aiken, consultants at McKinsey & Company, suggest that 80 percent of what leaders care about and talk about when trying to enlist support for change does not matter to 80 percent of the workforce.

To gain the commitment for the change that you want, you must connect with people where they are. You do that by making the change relevant and real. Continue reading

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Good Change – Bad Change

Don Draper, the fictional advertising guru on the television show “Mad Men” says, “Change is neither good or bad. It simply is.” Good luck convincing your team of that. We all want the change we introduce to be accepted based … Continue reading

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The Truth About Liars

Liars – we’ve all seen them, fallen victim to them, and if we are truthful, joined their ranks from time to time. Some do it for malicious reasons. Others do so out of a sense of kindness or benign indifference. But, we all do it.

There are times when that article of clothing makes us look fat. There are times when we feel like crap, and there are times when we feel the pressure to say what is untrue to cover for our lack of performance.

And that is why you need to read The Truth About Lies in the Workplace. Continue reading

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Stop Complainers; Eliminate the Energy Drain & Get More Results

Are your people complaining? Do you see more work drama than work? Then, you’re not unusual. Seventy-seven percent of people spend at least 3-6 hours a week dealing with complainers and energy draining situations. However, before you start polishing up on your coaching and counseling communication skills, look at what’s creating the creating the negative behavior. Continue reading

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Connected, Aware, and Relevant

My December 31, 2012 social media post drew a lot of likes and one great question.

Here is the post: We shouldn’t fear getting old. We should fear becoming disconnected, unaware, and irrelevant.

The response from friends, fans, and followers was great because of the age span represented. I heard from people in their twenties and people in their sixties.

Here’s the great question I received: How do you change your mindset to keep from becoming disconnected, unaware, and irrelevant? Continue reading

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Advertising, Congress, and Car Sales – Oh My!

The Gallup organization just released its latest survey results about the perceptions of honesty and ethics for 22 professions.

There are honest and ethical people in every profession. Rankings such as this reinforce a very important principle: Scandal paints with a roller not a brush. When enough people in any profession act dishonestly and unethically, it hurts everyone in the profession. Continue reading

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