Monthly Archives: October 2011

The Only Culture That Matters

“Culture” is becoming the catch word for virtually every new business book, training program, or speech.

There are people out there who want to help you develop a culture of accountability, service, innovation, celebration, learning, listening, sustainability, trust, recognition, teamwork, engagement, and change.

The only culture that matters is the one that helps you and your organization achieve your desired results. Continue reading

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Three Questions Determine Your Value

The reality of today’s market-driven world is brutal. We are all better at some things than others. Most of us are actually excellent – or at least better than average – at some aspects of our business or personal performance. And, that doesn’t matter unless what we do well adds value to the customer. Continue reading

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It’s the Culture, Stupid!

What separates the marketplace heroes in every industry from the has-beens and wanna-bes?

It can’t be just products, services, or price. Your competitors don’t hire all geniuses and leave you with the dunces. Their computer systems, compensation, and operational processes are not dramatically better than yours. When they discuss strategy, the words on their flip charts are not significantly more insightful than yours.

The difference is an intangible. It is a culture where every person at every level is focused on and committed to delivering results that are critical for success. Continue reading

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Heeding Wisdom – A Guest Blog from Mark Sanborn

Remember the definition of insanity: Doing what you have always done and expecting to get different results?

That truth has never been more relevant than today, and yet we are all guilty of failing to heed a piece of wisdom that would help us deliver amazing results.

Mark Sanborn has written an excellent new book titled Up, Down, or Sideways. In it, he devotes a chapter to what prevents us from doing what needs to be done to achieve results. I asked him to share his key observations in this this blog.
Continue reading

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